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Give those toes a treat. A pampering pedicure will soften your skin and nourish your nails, leaving...

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Verified (?) Visited May 2015

I recently visited your Kent branch after making the booking via the Wahanda app. I booked in for a spa manicure and pedicure and paid before attending the appointment. Once I arrived I asked if I could upgrade to a shellac treatment, your manager informed me this would cost extra which was fine. She neglected to say how much extra I was a little astounded to be paying £40 more plus a credit card charge for the treatment on top of £38 I'd already paid for the original treatment. While I understand beauty treatments are a luxury and a treat for this price I would expect a more relaxing and spa like treatment. I was greeted curtly and rudely upon my arrival to the salon. The manager who was also doing my treatment stopped soon after we began to thread a friends eyebrows, she asked if she could before she did as her friend was in a rush, but still when your are paying this kind of money you don't expect this. The two ladies in the shop where repeatedly chatting to each other amongst themselves, shouting instructions across the store, the manager even took a phone call to order stock during my treatment. While I cannot fault the treatment it's self the experience and customer service was dreadful. When you visit a beauty salon you expect to feel relaxed, I felt far from it as Calista Beauty more an inconvenience. I raised my concerns with the manager after the treatment, but she seemed non plused by my concerns which makes me think this is the normal.

The experience was very disappointing and I certainly would recommend Calista Beauty to a friend or return again myself.

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