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Rasul and Mud Treatments reviews

 
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Verified (?) Visited Jun 2015

Start with hotel. The venue is fantastic, the building is lovely, comfortable and well presented. The room was a little disappointing for a 4 star and the price. Wouldn't say it was executive it was ok. The reception staff did not tell us what we were to get on our itinerary, not sure if they knew. One part of the info they did give us was wrong, which led to some embarrassment in the evening that I will mention later.
The breakfast was very good. Unfortunately it was very busy and the reception desk was through the dining areas next to the hotplate. This resulted in guests queuing past our table waiting to be seated and added to the queues of people at the hotplate. So we couldn't move to do much. The queues at the hotplate were due to running out of plates and various items of food. One member of staff was doing the best she could to keep on top of the situation but just could not manage by herself. There didn't appear to be any other staff available or willing to help out. The used plates etc were not cleared from the tables and no one came to ask if we had what we needed or wanted more tea or coffee. To be honest I didn't want to ask anything and add to their problem. I noticed others complaining at the time. Not what I would expect from a four star establishment.
The spa staff were fantastic, very helpful and polite and reacted to requests promptly. The Spa itself was as I would expect, very nice.
The hotel cleaning staff were also helpful and polite.

The main criticism is for Wahanda or lastminute.com, no fault of the hotel I think. I have purchased these spa breaks from your site before and have been very satisfied. This one was more expensive and did not come close to the other experiences. I use Whittlebury hall as an example which we have been to twice and was excellent. We took some evening wear with us to enjoy our dinner in an expected lovely hotel setting similar to previous experiences. This is where the embarrassment came. On booking in the reception told us we were booked in for our evening meal at 1930 as I requested and gave us directions to the hotel restaurant. After enjoying our Spa we dressed for the evening and turned up at the restaurant to be told we were not expected at all that evening. We went back to reception where we told by a different member of staff that we were booked into the pub adjacent to the hotel! So we were dressed up and joined the throng of people and children in shorts and vests for pub grub and atmosphere! Not even close to the excellent dining we had at Whittlebury hall. The pub manager and staff were excellent by the way and did their best to look after us well.

This completely ruined the stay, in my view nowhere near making it good value and a poor experience overall with it not being anywhere near as good as other products from yourselves.

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Anonymous



Verified (?) Visited Jun 2015

Lovley relaxing atmosphere! Totally chilled.Swimming pool was nice and cool ,so it was an nice welcome after being in a variety of steam and sauna rooms.

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Anonymous



Verified (?) Visited Jun 2015

This my second time, the first being wonderful. Sadly this time the staff were not very helpful , our food was late and when it came it was dry with no flavor , would have sent it back but we didn't have time before our next treatment .The Mud treatment was very disappointing , we were give two pots and left in a room with no ideal what to do.

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Anonymous



Verified (?) Visited Jun 2015

Class venue, superb facilities and lovely staff. The pool area is great even though a bit slippy. Treatments are lovely and the chill out room is fab.

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Anonymous



Verified (?) Visited Jun 2015

Arranged at late notice as a surprise for a mate and all staff were so keen to help beforehand and during the day. Very relaxed, great facilities with the mud treatment a real hoot apart from waiting expectantly for the inevitable shower!

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Verified (?) Visited Jun 2015

Had a lovely day with my friend as a birthday treat. Food was nice everywhere really clean and the back massage was out of this world. Loved every minute of it

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Anonymous

Excellent value for money, staff were lovely and friendly and the mud treatment left our skin super soft. Really enjoyed it and would definitely do again.

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Anonymous



Verified (?) Visited Jun 2015
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Anonymous



Verified (?) Visited Jun 2015
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Anonymous



Verified (?) Visited Jun 2015

I went for a Luxury Spa Day for Two and have awarded it 4 stars.

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