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Japanese Straightening

Also known as: Thermal Reconditioning,  Yuko

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Japanese Straightening

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Latest japanese straightening review

Verified (?) Visited Aug 2015

SO I had a booking for Saturday 15th of August at 1:30 pm

I got there at about 1:00pm as I walked in there were 2 ladies working on hairs there I wasn't acknowledged until 2:30pm.

At 2:30 pm finally someone spoke to me, at 3:00pm someone washed my hair that's when I was told that the price on Wahanda was wrong hence has to pay a further 15GBP and on top of that as my hair are thick a further 20 GBP which makes its a total of 35GBP. (just a reminded the price on wahanda didn't state price from ...)

After my hair was washed I was left there doing nothing for another 45 minutes I at least got an apology at that point. Whilst waiting one customer left as she had been waiting for 1 hour and also had an appointment but someone else turned up without an appointment and was given priority. Never mind I thought to myself can understand that from time to time place get overwhelmed and it happens but the spay the staff spoke to the customers was rather interesting a bit of customer care goes a long way.

Anyway so my Japanese straightening finally started I have had it done in the past usually I am told what brand/product they are using about the process and everything in this instance not a word the lady just carried on with it. I thought fair enough some people are just not chatty.

I left the place past 8pm at the till I was told you have to pay 50GBP I was like why ? I was told 35.. finally oh yes 35 so I guess they were trying there luck.

After 4 days I washed my hair dried them and the result mediocre my hair weren't straight but they were damaged. So I contacted Wahanda few days later I got a call from the Manager at Posh Hair saying that I am lying and that he wouldn't offer me a refund and that I would have to come back to get it touched up. He was extremely rude which doesn't surprise me as the staff was no different. I didn't take the offer for them to further damage my hair as I had lost faith so all in all I lost 180 GBP as they weren't willing to refund and taken in consideration that my hair weren't straight. I also sent pictures to Wahanda to prove it. I have never had any issue with Japanese straightening in the past so I am not sure what happened but I haven't felt very good about the experience. Considering that the place was 90 minutes away for me and considering I had spent the whole day there.

All in all my faith in wahanda isn't dead as their customer service is fab and I got some sort of refund but if I was you, and if you care about your hair I would avoid the place

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