Andrew Jose Reviews
1 Charlotte Street, Fitzrovia, London, W1T 1RB
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315 reviews
I had my hair cut at Andrew Jose on Sunday and I had such a good experience that I wanted to write a review! I had my hair cut by Graham and I felt that he listened and perfectly understood what I wanted from my haircut (I was going for a drastic change from waist-length hair to a long bob). He took into account the information I gave him about my preferences for styling my hair and my hair care routine and gave me a beautiful haircut that I am 100% happy with! The staff were all lovely, friendly and accommodating - I'll be saving up to come back here again soon! Thanks so much :)
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I had an amazing experience with Stylist, Nolan, at Andrew Jose. Not only am I incredibly happy with the haircut I left with, I have left feeling more confident and have been put at ease that I can now go to a great quality salon. After having a terrible hair cut at a previous hairdressers, I had the fear that once grown out I would be left with yet another unbalanced bad cut the next time round. This was not the case and as soon as I arrived Nolan catered to my every need, was patient, listed to what I wanted, and spent time advising me on hair styles to prevent hair damage after the appointment. I am incredibly happy and will definitely be back! High Recommended!
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Unfortunately, this was the worst experience to date in a hair salon and one of the worst customer service experiences I've ever had. I felt threatened by the staff, left with a terrible haircut, and disrespected as a customer.
As background, I went in for a model haircut, and asked how much time I should book off (as it was during work hours), and they said a bit over an hour is fine for a haircut. I booked off 1.5 hours for the haircut during my lunch hour and walked over (work is around the corner).
When I got there, I let them know I had to head back to work. The haircut was nowhere to be complete at the 1.5 hour mark. I told them again that I have to head out for a meeting, at which point Lucas, the manager overseeing the haircut started telling me in a raised voice (clearly upset) that they recommend booking 3 hours for a haircut and that I was in the wrong. He apologised to Asia, the trainee, that she couldn't finish the haircut saying he had to, and literally started hacking at my hair on the other non-completed side.
As a customer or any other person receiving such a treatment,
(1) getting practically yelled at made me feel threatened, and
(2) having scissors hacking in large motions in front of your face makes you feel even more this way - plus, I was afraid at that moment speaking my mind would result in a pretty damaging haircut.
They said I should just book another appointment to get the haircut finished (I wanted layers), then proceeded to charge me for the haircut. Model haircut or not, this should not have happened if any proper customer service was being applied. To note, I have done loads of model haircuts before and generally they put someone with more experience that takes less than 1.5 hours to do a haircut, not that time to cut just one side of your head.
I walked out of the salon feeling frazzled, upset and generally extremely disrespected.
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3 days later...
I did follow up after cooling down a few days later to head back to the salon and see another manager to explain the situation. He uttered the same sentiment, saying I should 'implicitly know' that model haircuts should take 3 hours (to reiterate, the salon told me to book just over an hour when calling to confirm before my appointment), and that I was in the wrong.
I highly do not recommend this hair salon to anyone looking to be treated with respect, or having a pleasant experience in general.
I never really write reviews but I really had a great experience and wanted to share it.
I have been struggling to find a salon that I like and has the whole package so to speak. A friend of mine has been seeing her stylist Rebecca for years, so when she presented me with a Gift For a Friend card that gave me 50% off I was delighted.
I can't tell you how well taken care of I was from the moment I arrived. Everyone is so friendly and I was made to feel important and valued. Even the coffee and biscuits were great! Rebecca was so lovely, down to earth and professional. She gave me the best highlights and cut I've had in years. I only paid half price on my first visit but would be more than happy to pay full price and more for the service I received. Thank you Rebecca and all the staff at Andrew Jose. I have found my new salon!
Visited this salon last week and had the worst hairdressing experience of my life. Andrew Jose was rude to me, didn’t listen to a word I said about what I wanted, went off to blow-dry someone else’s hair halfway through my haircut and didn’t even use a brush when he dried my hair. I was there for an hour and a half (for a wash, cut and blow-dry!) and I left with frizzy hair that was sticky with mousse (which I washed as soon as I got home) and a half-price voucher I threw in the bin. Absolutely awful place.
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