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Venue rating

4.0

14 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Andrew Jose
Andrew Jose
1 Charlotte Street,
Fitzrovia, London, W1T 1RB
United Kingdom

Hair Salon

Andrew Jose
1 Charlotte Street,
Fitzrovia, London, W1T 1RB
United Kingdom

Opening hours

Mon - Wed 8:00 am - 8:00 pm
Thur - Fri 8:00 am - 9:00 pm
Sat 9:00 am - 6:00 pm
Sun 10:30 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Andrew Jose

Andrew Jose salon has forged an outstanding reputation over 20 years in the hairdressing business. Andrew is considered one of the world's leading hair stylists and most acclaimed teachers. Opening in Charlotte street in 1988 Andrew has created the looks for many models and celebrities and has been ''Nominated six times as British Year Hairdresser of the Year"His technique has evolved and advanced to styling through his extensive salon, photographic and editorial work, high quality hair finishing and the ability to style with a free approach. His signature style was recognised by the influential Sunday Times Magazine, giving his Jean Paul Goude inspired Paris Hairdressing Collection photographed by Tim Brett Day, both the front cover and six pages.Today Andrew can be found hands-on in his London salon, doing session work or teaching at every level.

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Comments

Reviews (written by customers after their visit)

4.0

Chain rating

Based on 14 reviews

5 stars 10
4 stars 0
3 stars 0
2 stars 0
1 star 4
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Blow Dry (7)
  • Brazilian Blow Dry Keratin Treatment (1)
  • Hair Colouring and Highlights Treatments (6)
  • Haircuts and Hairdressing (11)
  • Permanent Waves (1)
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Have you been here? Write a review
Verified review Visited January 2015
Posted 1 month ago
I had a blow dry on a Friday evening, and would definitely recommend. Very professional and I would go back.

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Verified review Visited August 2014
Posted 2 months ago
I don't usually like to change my hairdresser but mine was fully booked and I had a wedding to go to that day. They managed to fit me in, give me a great cut and one of the best blow dries I've had. The venue looks great with big windows and very sleek. They serve cute biscuits with your hot drink and a good range of magazines. My hairdresser was fantastic. I'd definitely recommend and will be going back soon

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Posted 5 months ago
I had my hair cut at Andrew Jose on Sunday and I had such a good experience that I wanted to write a review! I had my hair cut by Graham and I felt that he listened and perfectly understood what I wanted from my haircut (I was going for a drastic change from waist-length hair to a long bob). He took into account the information I gave him about my preferences for styling my hair and my hair care routine and gave me a beautiful haircut that I am 100% happy with! The staff were all lovely, friendly and accommodating - I'll be saving up to come back here again soon! Thanks so much :)

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2 months ago
Thankyou so much I will pa your review to Graeme. Best wishes Andrew J.

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Posted 6 months ago
I had an amazing experience with Stylist, Nolan, at Andrew Jose. Not only am I incredibly happy with the haircut I left with, I have left feeling more confident and have been put at ease that I can now go to a great quality salon. After having a terrible hair cut at a previous hairdressers, I had the fear that once grown out I would be left with yet another unbalanced bad cut the next time round. This was not the case and as soon as I arrived Nolan catered to my every need, was patient, listed to what I wanted, and spent time advising me on hair styles to prevent hair damage after the appointment. I am incredibly happy and will definitely be back! High Recommended!

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6 months ago
Thank-you Lucy I will pass on your review to Nalan see-you soon

Best wishes Andrew.

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Posted 8 months ago
Unfortunately, this was the worst experience to date in a hair salon and one of the worst customer service experiences I've ever had. I felt threatened by the staff, left with a terrible haircut, and disrespected as a customer.

As background, I went in for a model haircut, and asked how much time I should book off (as it was during work hours), and they said a bit over an hour is fine for a haircut. I booked off 1.5 hours for the haircut during my lunch hour and walked over (work is around the corner).

When I got there, I let them know I had to head back to work. The haircut was nowhere to be complete at the 1.5 hour mark. I told them again that I have to head out for a meeting, at which point Lucas, the manager overseeing the haircut started telling me in a raised voice (clearly upset) that they recommend booking 3 hours for a haircut and that I was in the wrong. He apologised to Asia, the trainee, that she couldn't finish the haircut saying he had to, and literally started hacking at my hair on the other non-completed side.

As a customer or any other person receiving such a treatment,
(1) getting practically yelled at made me feel threatened, and
(2) having scissors hacking in large motions in front of your face makes you feel even more this way - plus, I was afraid at that moment speaking my mind would result in a pretty damaging haircut.

They said I should just book another appointment to get the haircut finished (I wanted layers), then proceeded to charge me for the haircut. Model haircut or not, this should not have happened if any proper customer service was being applied. To note, I have done loads of model haircuts before and generally they put someone with more experience that takes less than 1.5 hours to do a haircut, not that time to cut just one side of your head.

I walked out of the salon feeling frazzled, upset and generally extremely disrespected.

-------
3 days later...

I did follow up after cooling down a few days later to head back to the salon and see another manager to explain the situation. He uttered the same sentiment, saying I should 'implicitly know' that model haircuts should take 3 hours (to reiterate, the salon told me to book just over an hour when calling to confirm before my appointment), and that I was in the wrong.

I highly do not recommend this hair salon to anyone looking to be treated with respect, or having a pleasant experience in general.

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8 months ago
Dear Msfit
A free model haircut with an apprentice takes two to three hours.
Andrew J.

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8 months ago
Dear AndrewJ from one week later - then your salon should tell customers when booking the appointment to book 2-3 hours, rather than telling them to book 1 hour, and disrespecting them when your salon runs over the communicated time. Also, you still charged me for the appointment.

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Posted 9 months ago
I never really write reviews but I really had a great experience and wanted to share it.
I have been struggling to find a salon that I like and has the whole package so to speak. A friend of mine has been seeing her stylist Rebecca for years, so when she presented me with a Gift For a Friend card that gave me 50% off I was delighted.
I can't tell you how well taken care of I was from the moment I arrived. Everyone is so friendly and I was made to feel important and valued. Even the coffee and biscuits were great! Rebecca was so lovely, down to earth and professional. She gave me the best highlights and cut I've had in years. I only paid half price on my first visit but would be more than happy to pay full price and more for the service I received. Thank you Rebecca and all the staff at Andrew Jose. I have found my new salon!

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8 months ago
Thank you Wendy.

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Posted 9 months ago
Visited this salon last week and had the worst hairdressing experience of my life. Andrew Jose was rude to me, didn’t listen to a word I said about what I wanted, went off to blow-dry someone else’s hair halfway through my haircut and didn’t even use a brush when he dried my hair. I was there for an hour and a half (for a wash, cut and blow-dry!) and I left with frizzy hair that was sticky with mousse (which I washed as soon as I got home) and a half-price voucher I threw in the bin. Absolutely awful place.

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9 months ago
Dear beeda87 I am at a loss with your description -Communication appears to have been awful Please email me with your name so we can look into this ,
andrew@andrewjose.com

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Posted 10 months ago
I recently bought an offer with Time Out to get a wash cut and blow dry in the Andre Jose salon. My bus broke down on the way in and so when a member of staff from the salon rang to see where I was I explained the situation and asked if it was still okay to attend the appointment, I was told it was okay and went on ahead but when I arrived, to the empty salon, I was greeted by four staff members sitting behind the reception desk with scowls on their faces. One particularly rude girl then proceeded to tell me it would be impossible to get my hair done that day, that it was really out of the question and outrageous that I had come late.
I was 20 minutes late and it is completely understandable if they were unable to cut my hair but I have never been made feel so belittled for something as simple as being delayed in all my life. If I can give anyone advise, learn from my misfortune and do not go here.

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9 months ago
Dear Ano 234
you were sadly 45 minutes late for your appointment and On the day you were here we had just one stylist and three team members in total working Evelina was fully booked due to sickness of her colleague and had no flexibility to look after you in 20 minutes-you were offered a alternative appointment which you declined.
Andrew Jose

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Verified review Visited March 2014
Posted 10 months ago
I was late and in a rush to get to a wedding, stylist was brilliant and did a lovely cut and blow dry in very limited time! Thanks

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9 months ago
Thankyou so much!

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Posted 1 year ago
Went to Andrew Jose for the first time last week.

I don't usually write reviews but the great service I received has prompted me to let other people out there know how brilliant it is.

The staff at Andrew Jose were no less than exceptional. I was greeted by the friendly reception staff, asked to relax, handed a pile of up to date magazines (for once!) and immediately made to feel like VIP with my cost being taken and being given what was a delicious cappuccino made professionally by someone who must have been a barista downstairs.

Andrew himself made a point to personally introduce himself to me and ask how my experience was going which I thought was a brilliant personal touch. The lady that cut and coloured my hair was absolutely lovely and worked with me on some ideas I had for styling in order to create the perfect cut and colour for my face shape and skin tone. I liked the way that unlike many other salons I have been to she seemed particularly conscious on ensuring that I protected the health and quality of my hair.

The result was brilliant. The condition and colour is beautiful and the cut looks fantastic. I have had no end of compliments since then and some people even commenting that I look younger (which is never a bad thing!)

I want to say a huge thank you for the staff at Andrews salon and to Andrew himself.

My advice to anyone out there thinking of paying a visit - do not hesitate.

I will be back!

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9 months ago
Thankyou so much!

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Posted 3 years ago
I loved going to this salon. The staff were very friendly, and I was immediately offered a beverage and biscuit. The products in the JLife hair care line are amazing, and I love the style that I got from Andrew. As an American student in London, I also liked the student discount and the text-message reminder for my appointment. I just wish that Andrew Jose had a salon in the United States!

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Posted 3 years ago
It was the first time I've been really pleased after a visit to a salon! I had an appointment with Tal, who cut and coloured may hair. The colour came out exactly like I wanted and the hair cut was different - as I had asked for! The staff in the salon are very friendly and helpful. I have been going there for the last year now and I wouldn't go anywhere else. I HIGHLY recommend it!

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Posted 3 years ago
I recently had a cut at Andrew Jose, as I'd had a bad experience at a different hair salon. They completely sorted my hair out and did the exact style I had in my head. I can honestly say it is one of the best cuts I have had. They really looked after me and were really concentrated on what I wanted. I have re-booked for a colour with Katie, the same stylist who cut my hair. She highlighted my friend's hair and it looked so natural and well done.

I was really well looked after and have no clue why people are slating the service here. People should definitely ignore some of the comments on here. I urge those people to give it another go, as it may have been a one-off... or perhaps people are saying bad stuff on here for no reason or just to be mean. I really like this place and strongly urge people to give it a go. I read the reviews on here before I went but gave it the benefit of the doubt and was very pleasantly surprised and impressed. ES.

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Posted 3 years ago
I had my hair coloured and cut last night using a Groupon voucher at Andrew Jose, and I will not be returning. My appointment was at 5:45 and I was not seen until 6:15, half an hour sitting there waiting. If I hadnt have already paid for the voucher then I would have left. I had Sonia, who was very nice, and the colour was put on quickly. But I was then left for nearly an hour with colour on my hair, and not offered a magazine, a drink or anything. The cut was not consulted on before the colour went on and when my hair had been washed she just said you want a trim. I did....but what if I didn't!? Arent hair dressers supposed to look at your hair dry first?! After 2 and 3/4 hours I left the salon, my hair did look nice, and I am pleased with it. But in terms of service it is appalling. I should have read the reviews before I paid for the voucher. I should have known it was going to be a bad experience when I arrived at the reception to have to wait for the 2 men to finish their conversation before they even said hello. Rude, poor service, never ever again!!!!

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3 years ago
likes hair and hairdresser but no patience : (

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