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Venue rating

4.6

121 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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The Cocoon Rooms
The Cocoon Rooms
1 Upper Ham Road,
Richmond upon Thames, Surrey, TW10 5LD
United Kingdom

Salon

The Cocoon Rooms
1 Upper Ham Road,
Richmond upon Thames, Surrey, TW10 5LD
United Kingdom

Opening hours

Mon - Closed -
Tue - Thur 10:00 am - 9:00 pm
Fri 10:00 am - 8:00 pm
Sat - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

The Cocoon Rooms   Last minute
This venue offers discounts on last minute bookings.

Step inside The Cocoon Rooms and find yourself in a world seperated from the garish lights and harsh sounds of the world outside. Step inside a place where serenity and calm are in abundance.

The Cocoon Rooms founder Sarah Roussinov has drawn on her wealth of experience in the spa and beauty industry to come up with a destination salon that combines amazing treatments with results driven products.

These treatments are performed with great skill, by experienced and knowledgeable therapists who appear to love what they do so much, they really are a credit to the company.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.6

Chain rating

Based on 121 reviews

5 stars 79
4 stars 36
3 stars 4
2 stars 1
1 star 1
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Spray Tanning and Sunless Tanning (1)
  • Face
  • Beauty Treatments (1)
  • Eyebrow and Eyelash Treatments (2)
  • Facials (18)
  • Hair removal
  • Brazilian Waxing (3)
  • Hollywood Waxing (10)
  • Waxing (2)
  • Massage
  • Deep Tissue Massage (57)
  • Face Massage (7)
  • Lymphatic Drainage Massage (1)
  • Pre and Post Natal Massage (2)
  • Stone Massage Therapy (8)
  • Therapeutic Massage (21)
  • Nails
  • Gel Nails (2)
  • Pedicure (9)
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Have you been here? Write a review
Verified review Visited May 2015
Posted 6 hours ago
what a little gem of a place.

Not to be overlooked in favour of more established names and places. Also a lovely spot to e joy H Common / Richmomd Park before or after.

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Verified review Visited April 2015
Posted 6 days ago
As always a lovely place to have a beauty treatment! The venue is nicely decorated and the pedicure was excellent.

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Verified review Visited April 2015
Posted 1 week ago
As always, a lovely massage. Was kept informed at every stage and was given a recommendation for my next visit. Well worth it!

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Verified review Visited April 2015
Posted 2 weeks ago
Had the mum to be Elemis massage. Fantastic value for money! Definitely would recommend. Lovely small salon and convenient parking

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Verified review Visited April 2015
Posted 2 weeks ago
I had a Elemis Massage and Facial package and have awarded it 4 stars.

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Verified review Visited April 2015
Posted 3 weeks ago
Lovely massage. My therapist asked me if there were any specific areas to work on and I told her that I had had some pain in the right side of my back. She concentrated on the right area without it being painful, and massaged out all the knots in my shoulders. Perfect!

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Verified review Visited April 2015
Posted 3 weeks ago
The massage was o.k - noisy room (outside noises of the till and people talking) which were a bit off putting.

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Verified review Visited April 2015
Posted 4 weeks ago
I had the Wellbeing Massage. It wasn't quite what I expected - it involved a lot of scratchy body brushing and an odd technique of massaging from the foot, up the leg and back and down the arm in one movement, which wasn't all that relaxing. The back massage part of the treatment was very good, but it would have been nice to have been told what the treatment involved before booking.

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Comments

2 weeks ago
Hi there.
Thank you for your feedback. We're sorry to hear that our massage techniques were not to your taste. Our massage treatments consist of a fluid combination of 10 different cultural touches, (including Chinese Tui Na, Eastern and Indian,) linked together using flowing movements along the entire length of the body, called Hawaiian Lomi-Lomi. This massage movement is meant to promote a sublime sense of wellbeing, by echoing the movement of gentle ocean waves lapping on the shore. It is hoped that although the body brushing does feel a little scratchy (this is intentional, to stimulate lymphatic flow within the body and promote drainage of toxins,) the massage should have the desired soothing effect afterwards!

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Verified review Visited April 2015
Posted 4 weeks ago
I had a Elemis Mother to Be Massage and have awarded it 5 stars.

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Verified review Visited April 2015
Posted 4 weeks ago
I had a Aromastone Back, Neck & Shoulder Therapy and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 1 month ago
A nice salon with a very nice staff. Exelemt custom service. It was tip top! I would recommend it to everyone!

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Verified review Visited March 2015
Posted 1 month ago
I had a Wellbeing or Deep Tissue Massage and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 1 month ago
This salon is lovely. I had a great treatment; the therapist asked me if I had any specific areas I wanted her to work on and she took on board what I said. Will definitely return!

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Verified review Visited February 2015
Posted 2 months ago
I had a Aromastone Back, Neck & Shoulder Therapy and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 2 months ago
my treatment was really relaxing, I had warm oiled massage all over my body and the therapist was fantastic and checked that I was happy with pressure

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Verified review Visited February 2015
Posted 2 months ago
Excellent deep tissue massage,the therapist Katie asked me how much pressure I would like before she started and is extremely good at deep tissue massage. I would definitely recommend her!
Thanks a lot.

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Verified review Visited February 2015
Posted 2 months ago
I had a Wellbeing or Deep Tissue Massage and have awarded it 4 stars.

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Verified review Visited January 2015
Posted 2 months ago
This is such a lovely salon and the staff are attentive to just the right level, very professional and friendly and yet not intrusive. Lovely treatment, thank you.

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Verified review Visited February 2015
Posted 2 months ago
I love this salon and visit frequently but what I didn't like this time was the product. The wax was very tacky and left me sore afterwards which never normally happens. I find hot wax a lot less painful and just as effective. So full marks for the salon and ambience, and the therapists are always good, I'd just prefer a different wax product!

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Comments

2 months ago
Thank you for your feedback. In fact, we have not changed the wax that we use in the past 2 years, so we will be sure to look into the matter. In addition, we do indeed carry hard film wax (less uncomfortable than hot wax,) so feel free to let your therapist know that you would like her to use it, if necessary.

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Verified review Visited February 2015
Posted 2 months ago
Excellent facial and visit to this salon. Will be using again. Friendly staff and skin felt great all day! Thank you.

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