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Venue rating

4.5

109 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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The Cocoon Rooms
The Cocoon Rooms
1 Upper Ham Road,
Richmond upon Thames, Surrey, TW10 5LD
United Kingdom

Salon

The Cocoon Rooms
1 Upper Ham Road,
Richmond upon Thames, Surrey, TW10 5LD
United Kingdom

Opening hours

Mon - Closed -
Tue - Thur 10:00 am - 9:00 pm
Fri 10:00 am - 8:00 pm
Sat - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

The Cocoon Rooms   Last minute
This venue offers discounts on last minute bookings.

Step inside The Cocoon Rooms and find yourself in a world seperated from the garish lights and harsh sounds of the world outside. Step inside a place where serenity and calm are in abundance.

The Cocoon Rooms founder Sarah Roussinov has drawn on her wealth of experience in the spa and beauty industry to come up with a destination salon that combines amazing treatments with results driven products.

These treatments are performed with great skill, by experienced and knowledgeable therapists who appear to love what they do so much, they really are a credit to the company.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.5

Chain rating

Based on 109 reviews

5 stars 69
4 stars 34
3 stars 3
2 stars 1
1 star 2
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Spray Tanning and Sunless Tanning (1)
  • Face
  • Beauty Treatments (1)
  • Eyebrow and Eyelash Treatments (2)
  • Facials (17)
  • Hair removal
  • Brazilian Waxing (2)
  • Hollywood Waxing (10)
  • Waxing (2)
  • Massage
  • Deep Tissue Massage (55)
  • Face Massage (7)
  • Lymphatic Drainage Massage (1)
  • Stone Massage Therapy (6)
  • Therapeutic Massage (18)
  • Nails
  • Gel Nails (2)
  • Pedicure (8)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 3 days ago
I have never ever received such awful customer service. I had booked a massage for my poorly wife as she was not feeling well (within 24hrs), over the night she developed a high fever and told to go into hospital for further investigation. I tried to call the venue from 10am and continuously told the venue was closed by automated message even until 10:20. The appointment was for 10am, once the venue rang me and I explained I could not make it they were happy to rearrange however as soon as they found out I had prepaid in full, I was told no refund as per T&C's. I found this change in tone and lack of empathy simply awful. I also explained they did not answer their phone at 10am and rang me at 10:25 and the owner stated well if you came at 10:05 you would have been late for appointment. My point being if she answered her phone at 10am I would have come in. She then said you shouldn't be bringing in your poorly wife for a treatment of she's unwell. I am now being harassed by owner on Twitter and being accused of threatening to post reviews if I don't get a free treatment. I do not want anything from this place!!! Will never set foot in it again!!

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Verified review Visited February 2015
Posted 4 days ago
I had a Aromastone Back, Neck & Shoulder Therapy and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 1 week ago
my treatment was really relaxing, I had warm oiled massage all over my body and the therapist was fantastic and checked that I was happy with pressure

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Verified review Visited February 2015
Posted 1 week ago
Excellent deep tissue massage,the therapist Katie asked me how much pressure I would like before she started and is extremely good at deep tissue massage. I would definitely recommend her!
Thanks a lot.

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Verified review Visited February 2015
Posted 2 weeks ago
I had a Wellbeing or Deep Tissue Massage and have awarded it 4 stars.

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Verified review Visited January 2015
Posted 2 weeks ago
This is such a lovely salon and the staff are attentive to just the right level, very professional and friendly and yet not intrusive. Lovely treatment, thank you.

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Verified review Visited February 2015
Posted 2 weeks ago
I love this salon and visit frequently but what I didn't like this time was the product. The wax was very tacky and left me sore afterwards which never normally happens. I find hot wax a lot less painful and just as effective. So full marks for the salon and ambience, and the therapists are always good, I'd just prefer a different wax product!

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Comments

2 weeks ago
Thank you for your feedback. In fact, we have not changed the wax that we use in the past 2 years, so we will be sure to look into the matter. In addition, we do indeed carry hard film wax (less uncomfortable than hot wax,) so feel free to let your therapist know that you would like her to use it, if necessary.

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Verified review Visited February 2015
Posted 3 weeks ago
Excellent facial and visit to this salon. Will be using again. Friendly staff and skin felt great all day! Thank you.

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Verified review Visited February 2015
Posted 3 weeks ago
I had a Wellbeing or Deep Tissue Massage and have awarded it 5 stars.

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Verified review Visited January 2015
Posted 3 weeks ago
Friendly reception and introduction to treatment, facilities small but clean and nicely decorated. Great massage. Only small downside was noise from next door cleaning or refurbishment interfering with otherwise super-relaxing experience.

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Verified review Visited February 2015
Posted 1 month ago
I had an amazing massage with Faith. She asked which areas I wanted her to focus on and then helped me relax with a foot massage to start. Was so relaxing and a great pressure. Left very relaxed. Looking forward to booking my next one!

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Verified review Visited January 2015
Posted 1 month ago
I love this salon - it's always such a haven. First time for me for this treatment and it was really enjoyable. Thank you :)

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Verified review Visited January 2015
Posted 1 month ago
Started a bit tense being 3 minutes late (and being mildly shamed for it) but the ambience of the room was really nice and cozy (especially from the cold), and for thirty minutes, Faith managed to really provide a bit of relief for my tense shoulders. I was given water after, and left to get ready. Nice experience.

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Verified review Visited January 2015
Posted 1 month ago
I had a Manual Lymphatic Drainage massage and have awarded it 5 stars.

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Verified review Visited January 2015
Posted 1 month ago
My therapist took time to ask whether I wanted her to explain the treatment and was sensitive to what I said to her (I hate it when people talk too much!) which I really appreciated. The only reason I haven't given it 5 stars was because about half way through I started to feel a bit cold and I realised the bed wasn't heated (I think it has been before?). To be fair I could have mentioned it but I didn't really want to interrupt the treatment.

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Comments

1 month ago
Thank you for your feedback. For your future reference, ALL electric bed blankets are designed to switch off after a fixed amount of time. This is a built in safety feature. This is something that in fairness, we try to keep in mind, during the course of a treatment, but it is also one of the reasons why we always request at the beginning of a treatment that if our clients are uncomforable for any reason, they let us know so that we can remedy this for them. A quick flick of a switch will have you warm and toasty again!

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Verified review Visited December 2014
Posted 1 month ago
Have been coming to Cocoon Rooms some several months and since I have been coming i have not looked back since or tried looking for another place to get a massage. it's just great.

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Verified review Visited December 2014
Posted 1 month ago
Have busted The Cocoon Rooms multiple times! The reason I always return is because of the wonderful massage and a very soothing environment.

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Verified review Visited January 2015
Posted 1 month ago
I had a Wellbeing or Deep Tissue Massage and have awarded it 4 stars.

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Verified review Visited December 2014
Posted 2 months ago
This is a fab local place, but this time for a few reasons it wasn't as good as I've come to expect. If it was my first time I might not go back, which would be a shame. It was ok, which for nearly sixty quid isn't enough.

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Verified review Visited December 2014
Posted 2 months ago
Best deep tissue massage by far, The Coocon Rooms are very nice to be at Clean, Friendly and Amazing Service :-)

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