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Venue rating

3.0

26 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Bannatyne Spa Chafford Hundred
The Bannatyne Spa Chafford Hundred
Howard Road,
Chafford Hundred, Essex, RM16 6YJ
United Kingdom

Day Spa

The Bannatyne Spa Chafford Hundred
Howard Road,
Chafford Hundred, Essex, RM16 6YJ
United Kingdom

Opening hours

Mon 9:00 am - 8:00 pm
Tue - Thur 9:00 am - 9:00 pm
Fri 9:00 am - 8:00 pm
Sat 9:00 am - 6:00 pm
Sun 10:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Venue type: Day Spa in Thurrock
Tagged as: Day Spa

The Bannatyne Spa Chafford Hundred part of Bannatyne Spa

Come and meet your Spa team who are ready and waiting to discuss your treatment and product requirements!

We invite you to melt into a haven of tranquillity, a retreat in which to relax, unwind and begin the journey towards total wellbeing. The Bannatyne Spa Chafford Hundred in partnership with Elemis offers both men and women beauty therapies and spa rituals with uplifting outcomes.

Relax the mind, soothe the soul and lift the spirit.

Our team will help you escape, rejuvenate and harmonise body and soul, to cleanse you of everyday stresses and strains.

On entering our therapy rooms you will experience elements of warmth, candlelight, soothing music and delicate fragrances that conspire to create a sensual tranquillity. Our spa and beauty treatments will relax you and refresh your whole inner being. We offer spa day guests robes and slippers to enhance your spa experience and you can enjoy use of our great relaxation room both before and after your spa and beauty treatments.

We are a great location for a spa and pamper day as we are located close to the Lakeside Shopping Centre so that you can you experience some retail therapy as well as beauty therapy!

We look forward to seeing you soon!

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Services

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Comments

Reviews (written by customers after their visit)

3.0

Chain rating

Based on 26 reviews

5 stars 2
4 stars 9
3 stars 8
2 stars 0
1 star 7
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Body Treatments (2)
  • Body Wraps (1)
  • Cellulite Treatments (1)
  • Face
  • Facials (10)
  • Fitness
  • Aerobics (1)
  • Boxercise (1)
  • Swimming (1)
  • Tai Chi (1)
  • Hair
  • Haircuts and Hairdressing (1)
  • Massage
  • Indian Head Massage (1)
  • Stone Massage Therapy (1)
  • Swedish Massage (11)
  • Therapeutic Massage (5)
  • Nails
  • Manicure (4)
  • Pedicure (1)
  • Yoga & Pilates
  • Pilates (1)
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Have you been here? Write a review
Verified review Visited May 2015
Posted 1 month ago
Our experience at Bannatyne Spa Chafford Hundred was not good. The staff were not very welcoming. We paid for the slippers and robe. After taking a look at how busy the spa was, we decided not to use it. We asked for a refund for the slippers and robe. The lady at reception refused, and said that it was against their policy. We had to speak to the manager, and convince her to give us a refund. We went to the treatment area and there was no one to welcome us. All the staff were just talking amongst themselves whilst we were waiting. The massage was not for 25 minutes, but 20 minutes. We did question this, but were told that they take into account the preparation time. This was our worst spa experience, and certainly not worth the money that we paid. I would not recommend this place.

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Posted 2 months ago
I had booked a day of treatments for my mum as a late mothers day present 6 weeks in advance. I had booked the Elemis coconut & milk wrap and a full body Swedish massage for my mum and the Elemis Cellutox spa ocean wrap and the full body massage for myself. My booking had been confirmed for the date I had chosen. 4 weeks had passed and I received a call from the Bannatyne Spa telling me that i couldn't have the Cellutox wrap due to only one person being qualified to administer that wrap and that person wasn't 'able' to do it. I then asked why this was so and was told that it wasn't put on her rota. I stated that i had booked this weeks in advance and that provisions should have been made but i was willing to consider the options as my mother was really looking forward to it. We came to the solution that i could have the same body wrap as my mother which was fine by me as i wanted us to have it done at the same time. So the treatments for that day were agreed and booked. On the morning of the spa trip i got a call from the spa, again, telling me that now both my mother and i couldn't have the coconut and milk body wrap as the lady that was scheduled to administer it was ALLERGIC TO COCONUT! At this point i was extremely angry and fed up as this had been the second time they had called to tell me that i 'couldn't' have the treatments that i had originally chosen 6 weeks prior and NO apology was given. I questioned why they hadn't made provisions to ensure that i could have the bookings that i had chosen and why they hadn't found someone else to do my treatments especially since i had given them just 2 months notice. I still went because my mum so so eager to go. So in the end we could only have the Swedish massage and they gave my mother a facial at a discounted rate. My experience there was ruined due to the lack of organisation.

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Verified review Visited March 2015
Posted 3 months ago
I went for a Bannatyne Pamper Spa Day and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 4 months ago
Staff made my mum feel segregated when finding out she was in remission for nearly 5 years from breast cancer

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Verified review Visited December 2014
Posted 6 months ago
It was amazing and would definately recomend it to friends. The massage, ambience and the spa facilities were lovely and would definately go again.

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Verified review Visited December 2014
Posted 7 months ago
The spa facilities were cold also whilst we received a short introduction to the facilities we didn't consider we received in depth information in order to make full use of the spa facilities.

As a result we were slightly disappointed with our visit today.

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Verified review Visited September 2014
Posted 10 months ago
Person who did manicure and facial was not experienced. I took my polish off as soon as I got home. The facial was for 15 minutes but took about 7.

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Verified review Visited August 2014
Posted 10 months ago
I always enjoy my time at Bannatynes and this time was no different. Friendly and helpful staff, great facilities and total relaxation. Already booked and looking forward to my next visit ...

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Verified review Visited July 2014
Posted 1 year ago
Very good value for money spa day, professional staff and relaxing surroundings. Facial and massage were of very high standard. Would highly recommend.

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Verified review Visited June 2014
Posted 1 year ago
I went for a Bannatyne Pamper Spa Day and have awarded it 3 stars.

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Verified review Visited June 2014
Posted 1 year ago
I went for a 2 for 1 Bannatyne Pamper Spa Day and have awarded it 3 stars.

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Verified review Visited April 2014
Posted 1 year ago
The actual spa was OK but looking very tired - the couch was terribly stained and warn. Both toilets in the ladies changing rooms had the weakest flushes I've ever experienced and the robe I paid for (with the slippers and bag) was very threadbare. The Swedish Message was nice but the head massage was not. Also the stone beds are meant to be hot but when we got on them they were freezing so be warned and ask for them to be turned on. The Relaxation Room was anything but with people constantly coming in even though there were no beds available - there should be a sign outside that notifies people that it's full or that there is a bed or two available. I would not return unless I knew that the above problems had been sorted out.

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Verified review Visited March 2014
Posted 1 year ago
When we booked we were assured it was a joint experience, when it came to the actual afternoon of the treatment we were in different rooms & I thought the treatment was rather quick (because they were finishing at 6pm). Also, when the therapist went to leave the room the door handle came off in her hand & we had to spend over 5 minutes trying to fix it back on & during the treatment I was interrupted over 3 times with staff opening the door!

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Verified review Visited February 2014
Posted 1 year ago
I found the jacuzzi had too much chlorine/product in it. My eyes were burning when sitting in there, not nice would have been better if this was not the case. Also had another female in the jacuzzi who had hairy armpits which was a major put off for me personally, felt unhygienic.

Swimming pool temperature could have been warmer, it was a lil nippy!!

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Verified review Visited February 2014
Posted 1 year ago
I went for a Bannatyne Spa Day For One and have awarded it 4 stars.

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Verified review Visited December 2013
Posted 1 year ago
I went for a Christmas Spa Day for Two and have awarded it 5 stars.

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Verified review Visited November 2013
Posted 1 year ago
Half leisure centre half spa is always a bit odd when you have the crossover points of mostly ladies in dressing gown and slippers and sweaty blokes coming out of a badminton game passing by one another in a long beige corridor. You just can't hold on to the pampered feeling when you see the awkward 80s local authority gym decor. Petty I know, but I bought this spa day for angriend's birthday treat so it's all about the experience. Staff were lovely, jacuzzi and sauna were great. Massage was hrvenly. If I were the manager I'd make the slightly down-at-heel bits classier - like the corridors, changing rooms and cafe. If the whole thing felt luxurious I'm sure that guests would want to stay longer and have more treatments. Good overall for a pampering day out

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Verified review Visited November 2013
Posted 1 year ago
My daughter and I had a great spa day!! All the staff were friendly and helpful. Lots of facilities to use free of charge. Will visit again in the future.

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Verified review Visited October 2013
Posted 1 year ago
I went for a 2 for 1 Bannatyne Pamper Spa Day Getaway and have awarded it 4 stars.

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Posted 2 years ago
I booked a spa day here for my mother as a treat for her birthday, roughly 2 months in advance. Chafford Hundred spa cancelled on the morning of the day as apparently there were no longer any therapists available!!! Needless to say this was very disappointing for much looked forward to day. I no longer live nearby to my family and was already travelling on the train to attend the spa day. I think it is ridiculous that they do not have enough staff to cover however it could have been smoothed over by some quality customer service. This did not happen. The after treatment was appaling, promising to phone my mother back on a number of occasions but not doing so and only responding to emails after much chasing. Furthermore the apology was very insincere. We were offered an upgrade to our day... however I have no faith in this company so why would I book again? Due to various work and family commitments there are not many Sundays we can both do. I would rather have my train fare refunded then risk it again! A spa day is supposed to be relaxing after all isn't it?

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