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Venue rating

4.2

152 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Imagine Spa at Hilton London Heathrow Airport Terminal 5
Imagine Spa at Hilton London Heathrow Airport Terminal 5
Hilton London Heathrow Airport Terminal 5,
Poyle Road, Colnbrook, Berkshire, SL3 0FF
United Kingdom

Hotel Spa

Imagine Spa at Hilton London Heathrow Airport Terminal 5
Hilton London Heathrow Airport Terminal 5,
Poyle Road, Colnbrook, Berkshire, SL3 0FF
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat - Sun 9:00 am - 7:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Imagine Spa at Hilton London Heathrow Airport Terminal 5 part of Imagine Spas

Imagine Spa at Hilton Heathrow Airport Terminal 5 is a stunning, 5 star day spa that has had no expense spared during its development. Our fabulous facilities include all that you need to escape from the stresses and strains of modern life and enjoy some dedicated relaxation time.

The exclusive thermal suite is an advanced heating and cooling experience that will help you to relax and unwind. It features a mineral grotto, aroma steam room, sauna, feature showers and ice fountain all situated around the centre piece hydrotherapy pool. This area is available for you to use at any time during your spa experience.

We have eight beautifully appointed treatment rooms including a double room for those wishing to share their Imagine experience with a friend or loved one. One treatment room contains our heated Hammam table used exclusively with our range of body wraps and exfoliation treatments.

During your time with us, spend a while in the relaxation room, a haven of peace and tranquility. The soothing music and comfortable seating make it the ideal area to unwind in between treatments or chill out after a session in the thermal suite.

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 152 reviews

5 stars 64
4 stars 55
3 stars 19
2 stars 9
1 star 5
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Body Treatments (4)
  • Heat Treatments (1)
  • Hydrotherapy (17)
  • Rasul and Mud Treatments (2)
  • Steam and Sauna Therapy (61)
  • Face
  • Beauty Treatments (2)
  • Facials (6)
  • Men's Facial (1)
  • Fitness
  • Swimming (37)
  • Massage
  • Aromatherapy Massage (3)
  • Deep Tissue Massage (8)
  • Pre and Post Natal Massage (1)
  • Stone Massage Therapy (4)
  • Swedish Massage (2)
  • Therapeutic Massage (20)
  • Nails
  • Manicure (2)
  • Pedicure (1)
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Have you been here? Write a review
Verified review Visited April 2015
Posted 2 days ago
I went for a Fire & Ice Spa Day Experience for Two and have awarded it 4 stars.

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Verified review Visited April 2015
Posted 5 days ago
After reading such great reviews I was really looking forward to the '5 star' spa I had booked for my mums birthday and her first ever spa trip. When we arrived we were initially told we had to pay for robes and slippers, even though when booking online it said they were included. The spa area itself was smaller than expected. The hydro pool would have been lovely (I imagine) had it been working. However none of the jets worked so it was effectively just a shallow swimming pool. There was a pile of sand in one corner of the pool from where building works were going on and when the builders arrived around 14:30 the noise was certainly less than relaxing. In the morning the steam room was lovely, although the gap under the door meant after a while it got a bit chilly, but after lunch there were used plastic cups all over the floor and on the sides. The sauna was great. We spent a while sat in the salt grotto but nothing really happened it was just a scented room with some tiles missing. The 'relaxation chairs' were tatty and worn and one of the loungers was also broken and out of use. We had the afternoon tea upstairs and the cakes were amazing. However the bread on some of the sandwiches were dry and stale and had clearly been out a long time as the meat and cheese fillings were warm not cold. The chairs upstairs in the dining area were also in need of some reupholstering as they were tatty and worn away in places. In the changing rooms the bins were all full in the toilets and the robe bin at the end of the day was overflowing onto the floor. All in all it was a very disappointing day, however the spa would have potential, just needs a LOT of TLC.

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Verified review Visited April 2015
Posted 1 week ago
I went for a Afternoon Tea and Spa Day for two and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 1 week ago
Staff very friendly and helpful and treatments were lovely and relaxing and were fitted in perfect to accommodate our afternoon tea in all a lovely experience for my mums 80th Birthday treat.

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Verified review Visited April 2015
Posted 2 weeks ago
I went for a Afternoon Tea and Spa Day for two and have awarded it 4 stars.

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Verified review Visited April 2015
Posted 3 weeks ago
I went for a Afternoon Tea and Spa Day for two and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 1 month ago
The overall experience was amazing had a fantastic day, extremely relaxing. Afternoon tea was delicious and plentiful and the staff were very friendly.

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Verified review Visited March 2015
Posted 1 month ago
I treated my Mum to a Spa Day with Afternoon Tea as an early Mother's Day present...we loved it! Had a lovely, relaxing day and the Afternoon Tea was amazing! Definitely recommend it!

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Verified review Visited March 2015
Posted 1 month ago
Wow fab day. I booked this for a friends birthday, Afternoon Tea with Spa Day and this exceeded my expectations. We had a wonderful day from start to finish. The staff throughout were all very professional and very helpful. The spa facilities were clean and very relaxing. The afternoon tea was excellent although we waited a little while the manager came over and gave us a complimentary proscecco each. We finished the day with a hot stone massage and what a way to finish the day we were so relaxed could of stayed there all night. I would recommend without hesitation and will definitely be going back.

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Verified review Visited March 2015
Posted 1 month ago
Afternoon tea was lovely. great spa facilities. Staff could be a bit more friendly and the changing rooms are very cramped.

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Verified review Visited February 2015
Posted 1 month ago
I went for a Spa Sale Exclusive Fire & Ice Spa Day Experience and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 month ago
I went for a Fire & Ice Spa Day Experience for Two and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 month ago
Visited Imagine Spa with my daughter during half term break.

Facilities are clean, well laid out and staff were helpful and efficient.

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Verified review Visited February 2015
Posted 2 months ago
I went for a Fire & Ice Spa Day Experience for Two and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 2 months ago
Fantastic day - super relaxing Fire & Ice day. Great facilities and an area in the restaurant upstairs which you can go in in your robe for a spot of lunch! One tiny thing would be a lack of loungers around the pool but didn't spoil the day at all especially as there is plenty of room in the relaxing area upstairs. Would definitely recommend.

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Verified review Visited February 2015
Posted 2 months ago
I went for a Pamper Spa Day for Two and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 2 months ago
I went for a Fire & Ice Spa Day Experience for Two and have awarded it 5 stars.

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Verified review Visited January 2015
Posted 3 months ago
The afternoon tea was great, the cakes were really nice and everything was fresh and beautifully presented. The hydrotherapy could have been better, some of the jets stopped working halfway through the day and even though we told the staff, they did not charge them up in time for us to use them again. We were told to wait in the hydrotherapy area for someone to show us around on arrival and after getting changed but no one turned up so we just got on with the day ourselves. The steam room was not very hot, as there was a gap under the glass door. The sauna was perfect, it was really hot but as the steam was not good enough, everyone tended to be in the sauna. My friend thought it was wonderful and would definitely go again but I think there should have been more staff on hand to help and talk to when things stopped working.

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Comments

3 months ago
Dear Paulette, thank you for taking the time to review your Spa day. We are pleased to hear you enjoyed your afternoon tea. I am very sorry to hear the jets stopped working throughout your visit, we have just had our hydrotherapy pool serviced where everything is working in correct order and I will certainly pass your comments onto the team to ensure this is dealt with correctly going forwards. Our steam room is operated at 45 degrees which is the correct temperature for a steam room and the gap at the bottm is part of the manufacturing guidelines. We do hope this has not put you off returning as we would love to be able to welcome you back again soon. Kindest Regards Emma

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Verified review Visited January 2015
Posted 3 months ago
I went for a Fire & Ice Spa Day Experience for Two and have awarded it 5 stars.

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3 months ago
Dear Ana, thank you for rating us a 5 star, we are thrilled to see you enjoyed your time with us and we do hope to welcome you back again soon. Kindest Regards Emma, Spa Manager.

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Verified review Visited January 2015
Posted 3 months ago
The day was very good value and excellent facilities. The hydrotherapy pool was fantastic. The staff were very friendly. Thoroughly enjoyed it.

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3 months ago
Dear Dalvinder, thank you for rating us a 4 star, we are thrilled to see you enjoyed your time with us and we do hope to welcome you back again soon. Kindest Regards Emma, Spa Manager.

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