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Venue rating

4.7

254 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Crystalise Salon
Crystalise Salon
88 Fortune Green Road,
West Hampstead, NW61DS
United Kingdom

Hair Salon

Crystalise Salon
88 Fortune Green Road,
West Hampstead, NW61DS
United Kingdom

Opening hours

Mon - Fri 10:00 am - 7:00 pm
Sat 9:00 am - 7:00 pm
Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Crystalise Salon   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

We are a Boutique Hair and Beauty Salon tucked away in Fortune Green West Hampstead away from the Hustle and Bustle.

We have a Salon Team of 3 Stylists.A Colour and Style Direector, Kerastase Ambassador and Wella Colour Educator. We also have a Great Lengths Hair Extension Specialist.

Our Beauty Team has Our Resident Body Therapist Dr Andra Who is a fuly Qualified Physio Therapist, We have a Resident and a Senior Beauty Therapist offering Semi Permanet Make up, Threading and Hot Wax, our Beauty Therapists are 100% ENVIRON and Dermalogica Trained.

We all specialise in Offering our best to our Clients in all services and All of our Consutations are Complimentary.

Check out our Website and Facebook Page and come in and Meet our Salon Team!

We are Happy to be At your Service!

Crystalise Salon Xx

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.7

Chain rating

Based on 254 reviews

5 stars 185
4 stars 52
3 stars 12
2 stars 3
1 star 2
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Backcials (1)
  • Body Exfoliation Treatments (1)
  • Body Treatments (3)
  • Body Wraps (3)
  • Cellulite Treatments (1)
  • Heat Treatments (1)
  • Lipodissolve (1)
  • SmartLipo (1)
  • Weight Loss Treatments (1)
  • Counselling & Holistic
  • Healing (4)
  • Face
  • Eyelash Extensions (7)
  • Eyelash Perming (1)
  • Facials (11)
  • Hair
  • Blow Dry (19)
  • Brazilian Blow Dry Keratin Treatment (6)
  • Hair Colouring and Highlights Treatments (35)
  • Hair Conditioning and Scalp Treatments (11)
  • Hair Extensions (1)
  • Haircuts and Hairdressing (71)
  • Hair removal
  • Brazilian Waxing (12)
  • Hollywood Waxing (14)
  • Threading (10)
  • Waxing (15)
  • Massage
  • Aromatherapy Massage (4)
  • Deep Tissue Massage (24)
  • Foot Massage (1)
  • Indian Head Massage (11)
  • Pre and Post Natal Massage (1)
  • Swedish Massage (5)
  • Therapeutic Massage (2)
  • Nails
  • Gel Nails (3)
  • Manicure (17)
  • Pedicure (14)
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Have you been here? Write a review
Verified review Visited August 2015
Posted 1 day ago
I had a fab day, my visit was perfect was start to finish! Ameria and cormac were exceptional and very attentive! Would highly recommend and will definitely be back!

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Verified review Visited August 2015
Posted 2 days ago
I had a Wash, Haircut and Blow Dry and have awarded it 5 stars.

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Verified review Visited August 2015
Posted 1 week ago
It is a lovely salon with very friendly staff. it was a virtually painless Hollywood wax. Will be going back again.

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Verified review Visited August 2015
Posted 1 week ago
Fantastic hairdressers and lovely staff. Very happy with my hair and overall experience. The whole experience was a delight from start to finish!

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Verified review Visited August 2015
Posted 1 week ago
I had a Wash, Haircut and Blow Dry and have awarded it 5 stars.

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Verified review Visited August 2015
Posted 1 week ago
This was easily the best hairdressing salon I've ever been to. Everybody was very nice and attentive and the whole place is so beautiful. My lady was extremely professional and empathetic, immediately picking up my hairs condition and gently explaining to me what would work without me even telling her anything much. I felt like she was reading from a crystal ball. The outcome was perfectly what I wanted and several different salons before were not able to achieve. Absolute magic!

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Verified review Visited August 2015
Posted 2 weeks ago
I've gotten my hair cut here 3 times now. 2 times I got blonde ombre done and the last time I chopped off over 8 inches and darkened my hair. I've loved every cut and dye. This salon is super lovely, very bright and hip. It's in an amazing location . I've always seen Ermira and she's listened to my ideas and wants and offered helpful suggestions for my hair type, color etc. They use great products but I have never felt pushed to buy them, which is really really wonderful (I dread the whole sales pitch at the end of a haircut). Everyone who works here seems great but I definitely recommend Ermira, she's so lovely and is fabulous at cuts and colors!

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Verified review Visited August 2015
Posted 2 weeks ago
Had a very good experience at Crystalise Salon. Good consultation and cut. My treatment took more than the estimated time and I really liked that Cormac did not rush. Will definitely be back.

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Verified review Visited August 2015
Posted 2 weeks ago
I really recommend Crystalise! I have long hair and only have my hair cut every 3/4 months, so it's a bit of a treat. I love coming here because my hair is always cut and styled beautifully, the staff are friendly and the service is excellent. Even the salon looks beautiful, and there's no pretentious vibe that you often get in London salons. Fantastic!

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Verified review Visited August 2015
Posted 2 weeks ago
I came here for the first time after reading the positive reviews and wasn't disappointed. I had a full highlight and trim, and both of the girls that did it were great. They took the time to listen to what I wanted and even had an iPad to show me an array of possibilities for the color, which was really reassuring since that took the guesswork out of everything. Was offered a coffee and magazines right away, and all of the stylists around me were very nice.
The price was reasonable, people were friendly, and results were great. Definitely recommend!

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Verified review Visited August 2015
Posted 2 weeks ago
Amazing customer experience as always. Emira did a fabulous job with my color and with my cut. Happy New Year to me. I look and feel 10 years younger. Thank you for making your salon an environment I love to go to from your drinks, champagne , fresh juice and cake when it's your birthday. Crystalise ROCKS!!!!

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Verified review Visited August 2015
Posted 2 weeks ago
Love this place. Took a gamble and won. Cormac is amazing. He is so professional and awesome. The whole salon is very professional and has a good layout. Great customer service. The atmosphere in the salon is very cozy and nice too. Often salons can feel a little tense and yucky, but not this one. Highly recommend.

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Verified review Visited August 2015
Posted 2 weeks ago
I had a manicure & pedicure. It was my first in London & the manicure lasted over 5 days with regular OPI nail colour - a very happy customer.

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Verified review Visited August 2015
Posted 2 weeks ago
I've been wanting short bob-ish hair since forever. And after nearly 5 years of contemplating (yes?no?maybe?no?no...), I finally decided that today was the day of no regrets. I browsed around for the best salons for fine, wavy hair and stumbled upon Crystalise Salon. Trusting nothing else but only the reviews of others, I set an appointment.Cormack was super nice and he was amazing with my hair. I was scared that it wouldn't suit me, but he made sure to work with my natural waves (not against it) so that the cut i wanted would be edgy and fresh but still feminine.

I'm pretty happy with the cut. Mostly because I know how hard my hair is to work with. Well worth it. :)

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Verified review Visited August 2015
Posted 2 weeks ago
I have attempted to do the same color for a year now and no hair colorist has been able to give me that color that i wanted until i went to Crystalise. I am so happy with the result i got . thank you

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Verified review Visited August 2015
Posted 2 weeks ago
Really great experience , I was well looked after and my stylist was really attentive and interpreted what i had asked for really well. I am very impressed with the balayage . Will be back.

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Verified review Visited August 2015
Posted 2 weeks ago
Today i just had the most relaxing aromatherapy massage by Andrea i think her name was. The venue and the staff was extremely welcoming, you could clearly see that everyone was so passionate about their work. I will definetely spread the good word about this litle Spa to all my friends.

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Verified review Visited August 2015
Posted 3 weeks ago
wonderful salon and welcoming staff that cannot do enough for you. i am so delighted with my brazilian blow dry. hair feels in great condition and the stylist was very informative on the haircut that would best suit my facial features. looking forward to my next appointment which i have already booked in.

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Verified review Visited August 2015
Posted 3 weeks ago
this was an amazing pampering day at crystalise salon. i had the most beautiful head massage ever and my hair colour looks stunning. will definitely will be returning

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Verified review Visited August 2015
Posted 3 weeks ago
I went for a balayage and I had the most awful experience ever! It was the first time I dyed my hair, I was looking for options so I decided for a balayage as it is suppose to give you a sun-kissed natural looking hair color.
I was in the Salon from 11.30 am to 4pm! (My app was for 11. but I was asked to go later as It was busy) something went wrong with the tone as after application it went dark again, my hair had to be washed, clarified and don't know what else so many times.
The man doing my hair had to go and ask his colleague for advice, then she took over as He had to see other client....(I don't even know if He finished with my hair cut! )
I was tired, hungry so I just wanted the nightmare to finish as soon as possible! I was told by the hairdresser that I should leave the salon feeling 100% happy...but excuse me,,after siting there for 4 1/2 hrs I just wanted to go home!!! She kindly, asked me to come back next day...which I regretfully did! ...
Again another evening in the salon from 6.45 pm to 9pm!! and the first thing I was asked ,,so what is the problem with the hair?? show me a picture of how it is suppose to be?? ...(then i knew how big mistake it was to be back)...How I m suppose to show you something that I discussed with the stylist the day before !! ..It meant that she didn't even discuss with her colleague how it should be and what she should do next day...so why I was asked to go back next day??..because everybody was tired???
So I had to suffer the consequences....My hair now is horrible, as a result of the many washes, rubbing and colouring intents my hair now is very dry and the ends split and damaged. I paid in total £89 for something that is not worth at all, due to the final result and the damaged caused in my hair. In addition to that, I am not sure if the haircut was finished, as I mentioned before another stylist took over and the other one went to see another customer. Although, the hairdresser was nice and tried to help, She shouldn't had offer me to go back next day. She didn't discuss it with her colleague plus she was very busy and I can imagine tired as well... Promising your customers that you can solve the problem when you can't is not a good customer service and I am sorry to say but I definitely wont go back....
It is a pity I can't download photos in here...

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Comments

2 weeks ago
Dear Danitza thank you very much for the feed back , I would like to add a few very important informations as well so it is a bit more clearer , you came to the salon with Chemically straightened hair that according to you was done 6 month ago , when you add colour to Chemically Straightened hair is not as easy and not always you can get the desired colour , {this is due to chemicals reacting against each other }this cases are very rear , but unfortunately can happen due to unknown chemicals that were used before , it was impossible the first day to get the desired tone on your hair because the hair wasn't accepting the tones that we were applying , that's why we advised you to come next day so we could give the hair a break , when you arrived the next day the stylist stayed after the closing time and we Made Sure You Were Happy with the colour, and enough time was spend with your hair to get the right tone , (I Specify This are very rear cases that happen due to chemicals reacting against each other )we made sure we looked and advised you in the best possible way , we gave you a selection of shampoos and treatments for you to use at home for free , and also offered for you to come back to the salon and get another toner for free if needed . Hope you understand the situation and realise that wasn't the hairdressers fault but reaction of chemicals .

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