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Venue rating

3.7

17 reviews

  • Ambience
  • Cleanliness
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Champneys Henlow
Champneys Henlow
The Grange,
Henlow, Bedfordshire, SG16 6DB
United Kingdom

Destination Spa

Champneys Henlow
The Grange,
Henlow, Bedfordshire, SG16 6DB
United Kingdom

Opening hours

Mon - Sun 9:30am - 8:00pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Wahanda gift vouchers are redeemable at over 2,500 locations. You must use it to pay as you would with cash.

Champneys Henlow part of Champneys

No one can fail to be impressed at the sight of Henlow Grange, a gracious Georgian mansion, nestling in 100 acres of peaceful countryside.

Wandering into Henlow Grange is like stepping back in time. Henlow Grange has over 40 years history as a health farm and has been a centre of peace for centuries. Henlow Grange has recently completed a major renovation and the new facilities include a Laconium, herbal steam chamber, two fitness studios. A state of the art Rasul mud chamber and thalassotherapy pool are also available. All bedrooms have been refurbished and even the modern standard rooms are equipped with a flat screen TV and DVD player.

Henlow Grange is decorated in the finest Georgian style, with opulent upholstered furniture, hand painted walls and Venetian style mirrors. Henlow Grange’s charm lies in its reverence to the past whilst providing the latest spa facilities. Soak up the atmosphere of another time and way of life and bathe in the beauty that is Henlow Grange.

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Comments

Reviews are written by our customers after their visit.

3.7

Chain rating

Based on 17 reviews

5 stars 2
4 stars 6
3 stars 5
2 stars 3
1 star 1
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Body Wraps (2)
  • Cellulite Treatments (1)
  • Rasul and Mud Treatments (1)
  • Thalassotherapy (1)
  • Face
  • Facials (7)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (2)
  • Therapeutic Massage (7)
  • Nails
  • Manicure (1)
  • Pedicure (2)
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Have you been here? Write a review
Posted 9 months ago
We get a 75% discount off our stays at Champneys through our Vitality membership – http://www.vitalitylife.co.uk. We’ve tried a couple of them them now as it cost us less for the weekend we’d previously paid for one night! The food is excellent (and there’s a great choice) plus the staff are all well trained and very helpful. The pool here is beautiful and we had a go at aqua mit and aqua fit both really enjoyable and easy to follow. Very good weekend and it was brilliant value for money.

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Posted 1 year ago
Given that Champneys has got such a good name for itself I would have expected slightly better. The use of mobile phones is not discouraged and throughout the day head numerous phones ringtones followed by people (including staff) speaking very loudly. One of the treatment receptionists was so engrossed speaking loudly to another colleague about a therapist they weren't aware that a few people waiting for treatments, were looking directly at her

There was an indoor pool which was mainly being used by swimming enthusiasts and not much room for a leisurely swim for those who would have enjoyed one. The jacuzzi was a decent size.

I didn't feel the ambiance was that of a relaxation spa but more of a "gym type" spa.

I had 2 treatments, the first was the tui'nai, the therapist was very good but felt the need to keep making conversation throughout the treatment, which was very friendly but not so relaxing. The second treatment was a facial, I did feel although the treatment did what it said, the therapist was very quick and it felt rushed.

We did enjoy a buffet lunch, which had a wide variety of choice for both meat eaters and vegetarians. We received complementary drinks on arrival which made a good start however there was a member of staff in the upstairs refreshments that appeared as if she didn't want to be there and could do with a course in customer service.
I did feel that the day itself was good value for money, and if I were to visit a Champneys spa in future would maybe try a different site.

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Comments

1 year ago
The tuina massage , I talk to people to let them know more about the treatment , it's not like a ordinary massage . When I find any tension I will explain what emotion and what meridian that it relates to and how lifestyle can help. Sorry about the talking

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Visited September 2012
Posted 1 year ago
Champneys Henlow is a very impressive building with very friendly staff, excellent food and great activities available all day. Unfortunatly the package that we had meant we had to leave our room at 11am which was straight after our treatments. This unfortunatly changed our very relaxed state to rushing about to leave the room on time and get to the class we had booked. I would recomend if possible getting the treatments on the day of arrival, leaving the next day to use the spa and classes freely.

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Visited December 2011
Posted 2 years ago
I purchased one of the one night spa breaks for £30 (bargain!) and visited just before Christmas. Champneys Henlow is definitely in need of a refurbishment (some already underway) but still offered a relaxing break for me & a friend. More of a health retreat than spa so think of low frills but lovely setting retreat.

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Visited December 2011
Posted 2 years ago
I visited Champneys with a group of friends and had a really nice time. We were a bit worried about the healthy eating aspect of the menu but my meals were all very tasty and I was definitely not hungry at all during my stay. The room was well appointed and comfortable and we did make good use of the lounge as we were a large group and the rooms would not accommodate us all. Found the staff lovely both in the spa and at the restaurant, always very helpful too. But the crème de la crème of this facility is most definitely the treatments and the standard at which they are carried. I had an Elemis Ocean Aroma wrap and a gel manicure at Champneys. Both my therapists were amazing. They explained all the procedures and I was so happy with the Elemis products used that I ended up taking advantage of a gift pack in the shop! I definitely felt very relaxed and would have had more treatments too during the day but left it too late to book and there was no availability. Despite this the lady in reception made a very good effort to try and accommodate me, so I was very pleased. Thank you all at Champneys for a great stay!

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Visited December 2011
Posted 2 years ago
I visited Champneys for an overnight stay, the spa itself is very grand as you drive through the gates and past the main house. Set in beautiful surroundings you really feel the relaxed atmosphere from the outset.
I had booked myself in for a Personalised Facial the next morning and my therapist, Virginia, talked through my skin type and what products would work best for me. I was then offered a choice of hand, feet or head massage during the ‘mask’ stage for my facial. I opted for the head massage and I was not disappointed!
The facial was very thorough, incorporating exfoliation, cleanse, tone, mask and moisturise. She also gave me a full run down of the products she’d used on me and some suggestions of what might be good for me to incorporate into my skin care regime. There was nice relaxing music playing during the treatment and the beds were warm and very comfortable. It was a really lovely experience.
The food during our stay was lovely, really tasty and surprisingly filling, the lunch was great value with a wide range of salad options and a hot buffet which added to an already great experience.

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Visited December 2011
Posted 2 years ago
I had a lovely time yesterday at Champneys.

I had a exotic lime and ginger salt glow. Which really lovely experience and the lady Jade was very nice! Explained everything really well.

Then I had a Champneys massage which was amazing- I was in and out sleep all the way through and the lady Shy really listened to what I needed and concentrated on those areas. I can’t express how good she was. When I was done I was so relaxed I could not even move. It really just of a high standard and nice warm bed too. Lovely, lovely lovely!

Then finally got a file and paint on my feet, it was nice and quick. Very professional, I can’t remember the ladies name though
I loved all the products they had their which like little shops. Like Elemis, Barbor and Champneys shop too. They so nice. With great offers.
The food we had was lovely and very tasty, nice selection of salad and vegetarian food too!
The pool and hot and steam were very pleasant also. My favourite however were the treatments and the shops around it.

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Visited November 2011
Posted 2 years ago
I had high hopes for the Champneys' spa retreat in Henlow based on their stellar reputation for 30 years and their brilliant range of beauty products. Upon arrival you are struck by the idyllic and picturesque setting with a beautiful lake and waterfall to admire. Even in the winter the scene was beautiful with the last hints of autumn.

I booked a night's stay with a friend - our room was very small but neat and the beds were comfortable. Our stay included dinner and breakfast though we skipped dinner as the menu was very dull and not substantial to fill the hunger pangs. I would categorise Champneys as a health farm more than a spa - there are gym facilities, bikes, classes and healthy eating.

The pool was pleasant, the jacuzzi was adequate (but very small) and the steam room was so-so but all in all, Champneys in Henlow is in desperate need of modernising and renovation, and is very small. It is not in line with the standard of other spas in the country - even gyms have better spa facilities. I also noticed wallpaper in corridors were peeling off and in need of repair.

It was also a hassle to leave deposits for things like borrowing a DVD to watch required £40 deposit to be left plus £4 rental charge. The selection wasn't great either (about 15 DVDs and all chick flicks!) Wifi was only available in the reception area, which was pointless and not in the rooms. Other spas offer wifi in rooms.

Considering how much Champneys charges to stay at their spa, I would feel short-changed. Breakfast, although healthy, was not filling at all (a few slices of toast, juice and coffee with the option of yoghurt and cereals). I am only relieved it cost me £60 for two people on their 30th anniversary Wahanda deal special. Any more and I would have been upset.

I left feeling like I had had a session at my gym rather than spent a night at a luxurious spa.

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Posted 3 years ago
The surroundings at Champneys Henlow are breathtaking, and the building itself is really impressive. Champneys is very much a health farm to me, rather than a spa - it is so difficult to obtain a glass of champagne its untrue! Definitely one for pre-wedding weight loss and beautifying rather than overall pampering. The food is delicious, but the diet plates make you feel very guilty. The spa area uses Elemis products (which aren't my fave) and it doesn't feel very 'luxury'. Aside from that, all therapists are professional and the setting is nice. I was surprised not to find more water therapy areas - there was a thalassotherapy area but this came with an additional cost. Overall, very expensive for what it is. There are much nicer spas at a more reasonable price point.

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Posted 3 years ago
First of all I should mention that I went to stay a night using my Pru Health private medical insurance discount which enabled me to stay the night in a shared standard room for £35 (Platinum level member) which included 3 meals, 1 back massage and full use of the facilities so for me the value was AMAZING!

I have now been to Tring and Forrest Mere so I knew what to expect. However compared to the other two I was quite disappointed and here are the reasons why:
1. There was no sauna at all at this Spa!
2. And the steam room was out of order! (Although I was able to book the Infrared cabin free of charge for 30mins)
3. The 'Fitness Suite' (gym) absolutely reeked like rotten fish! We walked in took one breath and had to walk straight out again as it was that bad!!
4. The showers in the changing rooms had no temperature gauge and was really cold.
5. The layout was annoyingly long and inconvenient.
6. The venue felt overcrowded and there was a big hen party group which meant the SPA area was constantly packed and they hogged all the loungers with their towels even when they were not around and the staff did not step in to help the other guests.
7. The quality of the food was not as high as the other 2 Champney's, however it may be that they are cost cutting for the recession.
However there are of course some positives:
1. The staff are all very friendly and welcoming. A girl who stood out was Charlie in the Spa reception who also taught some classes.
2. There were some entertaining family of ducks in the square, the duckling were adorable. There were some cute wild baby bunnies roaming around the grounds too.
3. Unlike Forrest Mere, Henlow had Champney's products in the hotel bathroom, a set for each guest.
Just a standard room as expected with the DVD player. The bed was comfortable and we were in a quiet part of the building.

I had a back massage and a facial and I fell asleep during it as it was so relaxing.

I won't be going back to this one as its quite far from where I live and not as good as others but I'm glad I went and ticked it of my list. I'm glad I only paid £35 as if I had paid the full price I would be more than annoyed!

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Posted 3 years ago
Whole spa is looking a bit tired, room was comfortable but this didn't feel like a luxury break.

Food was well presented at dinner but we ate at 8pm so tea/coffee wasn't available after our meal as the restaurant staff had finished for the evening. Likewise at breakfast even meals such as poached eggs were had an additional charge. Puddings at lunch also ran out.

Treatments were okay but felt a bit impersonal. Couldn't have the Ionthermie treatment as planned as discovered couldn't take off wedding ring and was still charged for treatment which is a little galling.

Break with friends was enjoyable but beware of extras on the bill during the day for anything other than tap water!

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Posted 3 years ago
henlow is big and pretty corporate - have been several times and by then you know what you will be getting. This time had a fabulous facial acupuncture and a tui na massage. Both by a chap who was great. Needles in the face and cold rollers also might sound strange but is one of the best facials I've ever had in terms of relaxing and looking good afterwards. I will definitely have it again next time. It is expensive but I always feel like I can do my own "cleanse exfoliate mask" type treatments.
Apart from that, lunch was fine (very limited low carb choices) and thalassotherapy is fun. It was quite cold in that pool there (was snow outside) compared to our previous visit when it was baking hot - in conservatory like area - could do with more temperature control at both extremes.
Overall another good visit with exceptional treatments.

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Posted 3 years ago
Visited at the start of the year with the other half, would definitely recommend as a place to relax and be pampered.

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Posted 3 years ago
The venue is great in itself, a nice building surrounded by lovely gardens. However, the whole place looks just tired and needs a facelift quickly.

That already does not set you in the luxury that you expect to start with.

Putting that aside, the important thing, which is the quality of the treatments was quite average. Again, I expected better.

The fitness classes and the food was good though.

The staff in general was not up to scratch either.

Overall, not a good experience and won't be returning.

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Comments

3 years ago
What treatments did you have.

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Posted 4 years ago
Just returned from week of hell at Henlow, feeling worse than when I went. I came home with a streaming cold thanks to the 24 hour failure of all hot water to ensuite bedrooms. Staff did not inform us, explain alternative sources of hot water, they did not apologise and there was no compensation offered at all. Trying to pretend a disaster is not happening, Henlow, just makes it worse. Guests do not pay upwards of £100 a night for cold water! Add to this the stained and ripped carpets throughout the building and you do not have luxury, you have seedy. Young and inexperienced therapists were pleasant but ineffectual. Reception staff in the rest of the building were either surly or hopeless or both. But the piece de resistance was, wait for it, fire alarms sounding, twice, at 4.30 am on the morning of Saturday 5th September. Hordes of female guests streamed out of their rooms and down the corridors towards the exits until someone managed to get in touch with Reception to find that it was in fact a false alarm. No word of apology, remorse or reparation from any member of staff. I was glad to get home to hot water and a good night's sleep. The word "rip off" spring to mind. You have been warned!

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Posted 5 years ago
Visited Henlow with my sister for a two night break after I had just been made redundant to have a couple of days of pampering.As you drive up the building is very impressive gravel drive way etc etc.We were greeted and bags taken up to our twin room which was rather pokey!
The food was good and the ability to have breakfast in bed was fab!
I had a mud wrap which was great - the choc could be smelt on my boday until I showered,A massage /facial.Having been to many other spas before I have always found Champeneys to disapoint due to its production line approach to getting people in and out!The facilities are not as impressive as Ragdale or Aqua Sana!While we were there the X Factor rejects came for a couple of days and if you want to spot a celeb you prob will here!
I would go if there was an offer on but would not pay full price!

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Posted 5 years ago
I recently visited Champneys Henlow with three girlfriends for a night of R&R, gossip and pre-summer treatments. The rooms we stayed in were small but fairly modern and comfortable. We were pleasantly surprised by the food, all meals had healthy options and were tasty. The facilities are missing that something special to make it feel like a real spa treat, so the overall experience felt a little clinical. A few candles, floaty music and softer lighting would make all the difference. A 30min massage was included in our booking, although I was just unwinding when it was all over. We took advantage of the rasul mud chamber, with the four of us in paper knickers and shower caps, covered in mud, then steamed and scrubbed to perfection. Aside from leaving us glowing, we were also in fits of giggles for most of it so came out feeling truly revived! For a cheap and cheerful weekend away Henlow hit the spot – I would think twice if you are looking for a romantic weekend away with your man…unless you enjoy the company of women in groups!

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