Away Spa at W London - Leicester Square Reviews
10 Wardour Street, Leicester Square, London, W1D 6QF
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223 reviews
After buying the Mix It Up Package for Away Spa at the W Hotel I was extremely disappointed with the value for money. On arrival after receiving our towels we had to change in two tiny bathrooms that had previously been showered in with dirty flannels left on the side. We then had to wait in what seemed to be their reception area to 'unwind and relax' which wasn't easier with contractors and visitors calling at reception throughout the afternoon. My apparent 'pedicure' was a simple file and polish, I didn't receive any of the usual pedicure treatments such as a foot ex foliation and soak. And then once we had gone downstairs to the lounge for our cocktail most of the areas were reserved for guests of the hotel and the barman were too busy to serve us for what seemed 40 minutes. I was a big fan of the W Hotel and Wylde bar but since my visit to Away spa I'm left disappointed paying £45 for a polish and a cocktail I didn't even get to chose. I also spoke to the receptionist about my disappointment as this was meant to be a relaxing day after a stressful few months and her only response was 'you should have read the small print'.
Amazing deal and day! Only reason why it was not awarded 5* is that there was no relaxation lounge x
I love it! I brought a friend there as birthday treat for her and we both enjoyed it very much. Very professional massage therapist, knowing exactly what I need. My shoulder is back, lol! The Spa itself is small but super clean. Changing room is cleaned on time and plenty of towels. The only thing can be improved in my mind is the locker - the key (for 001 locker) seems not fit well. Steam room is exceptionally good (I didn't use Sauna room but it looks good as well). With Wahanda package, I think it definitely worthy regular visit.
10 minutes less then the 50 minutes massage booked. Massage was very average too, did not do any wonder for me or untied and knots on my shoulders or back. For W hotel, disappointed.
Pretty average would definitely give a try to some other salon.
It was a really great and relaxing experience! Unfortunately they only have a quite small sauna and steam bath, but everything was very clean, the staff was super friendly and welcoming and the treatment can be totally recommended - we'll definitly hit away spa again soon :)
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