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Venue rating

3.9

33 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Away Spa at W London Leicester Square
Away Spa at W London Leicester Square
W London,
10 Wardour Street, Leicester Square, London, W1D 6QF
United Kingdom

Hotel Spa

Away Spa at W London Leicester Square
W London,
10 Wardour Street, Leicester Square, London, W1D 6QF
United Kingdom

Opening hours

Mon - Sat 10:00 am - 9:00 pm
Sun 10:00 am - 7:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Away Spa at W London Leicester Square

AWAY® Spa at W London is the go-to place for glamour. Revitalise your body with one of our tailor-made treatments or revive your soul in our Sauna and Steam rooms.

A team of celebrity therapists offering head-to-toe treatments to leave you red-carpet-ready. From expertt tanning of James Harknett to hair styling by Adam Bennett.

The AWAY spa at W London is open Monday to Saturday from 10am to 9pm. On Sundays from 10am to 7pm

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Services

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Comments

Reviews (written by customers after their visit)

3.9

Chain rating

Based on 33 reviews

5 stars 11
4 stars 11
3 stars 8
2 stars 1
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (2)
  • Body Wraps (1)
  • Steam and Sauna Therapy (14)
  • Face
  • Facials (9)
  • Massage
  • Deep Tissue Massage (1)
  • Stone Massage Therapy (1)
  • Therapeutic Massage (21)
  • Nails
  • Manicure (2)
  • Pedicure (2)
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Have you been here? Write a review
Verified review Visited June 2015
Posted 2 weeks ago
Amazing facial. Totally felt different and refreshed and it was calming. It was shorted than the time allocated but I do plan to go there again.

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Verified review Visited July 2015
Posted 2 weeks ago
I had a Ren Wow Experience and have awarded it 5 stars.

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2 weeks ago
Dear Rohina,

Thank you for your excellent review. I am delighted to hear that you enjoyed your experience with us at Away Spa, W London.

I have already shared your comments with the Away Spa team as a reminder of what they do best.

We look forward to welcoming you back to the spa in the near future.

Kind regards,

Lauren
Away Spa Supervisor

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Verified review Visited June 2015
Posted 1 month ago
Nice experience, but the spa is quite small and the changing rooms and steam rooms are co-ed, which wasn't ideal or relaxing.

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2 weeks ago
Dear Camilla,
Thank you for your review following you experience with us at Away Spa, W London. I am pleased to hear that you enjoyed your experience with us. We are an intimate spa and space is limited, however we do our utmost to manage our bookings to ensure that all of our guests have space and time to relax both before and after their treatments.
I do hope that you will return to us in the future and would be delighted to oversee your treatments personally.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited April 2015
Posted 3 months ago
Had a really lovely experience at Away Spa at the W hotel. The spa is on the 6th floor - it's a small stylish space looking out over London.

My massage was one of the best I have ever had, the therapist did an excellent job of balancing deep tissue massage for my knotted back and relaxing softer pressure for everywhere else. The treatment room was spacious, sleek, and tranquil.

The only downside is that the whole spa area was not very big, so the only place to chill out before or after a treatment is in the waiting area. I really enjoyed the sauna, and found the steam room a bit too hot for comfort. There were a handful of individual changing rooms with showers and toiletries.

Overall the Away Spa is really amazing for massage treatments, but not quite enough facilities to make a whole day of it.

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2 weeks ago
Dear Marisa,
Thank you for your excellent review. I am thrilled that you enjoyed your Away Spa experience, and in particular your massage with us. I have already shared your comments with the therapist who performed your treatment and we are delighted that you enjoyed it so much.
We are an intimate spa and space is limited, however we do our utmost to ensure that the relaxation area we have is as comfortable as possible for you to relax both before and after your treatments.
Thank you for alerting me to the fact that the steam room felt too hot for you. I will monitor the temperature to ensure that necessary adjustments are made.
We look forward to your return to Away Spa and W London.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited March 2015
Posted 3 months ago
The massage was amazing, and I didn't realise you also get a free sauna and steam room afterwards too. Will definitely be going back.

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2 weeks ago
Dear Nicky,
Thank you for your excellent review. I am thrilled that you enjoyed your Away Spa experience, and in particular your massage with us. I have shared your comments with the therapist who performed your treatment, and we are delighted that you enjoyed it so much.
We all look forward to your return to Away Spa and W London.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited March 2015
Posted 4 months ago
Had a terrible experience at the W. My sister had booked spa treatments for my husband and I as a Christmas gift. She received vouchers from the spa via email in advance etc. When we arrived on the day, the spa had no record of our booking and were unable to accomodate us that afternoon. I was thoroughly disappointed especially as I had arranged for child care that day so my husband and I could use this treat together.

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2 weeks ago
Dear Sima,
I am sorry that your experience at Away Spa failed to Wow you as it should have. We take the feedback of our guests seriously and we value this to ensure that we maintain the level of extraordinary service that is expected from Away Spa and W London.
I would love for you to contact me personally so that I can rectify your experience. Please feel free to contact me directly on Lauren.Jones2@whotels.com.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited February 2015
Posted 5 months ago
I went for a The REN Rose Wow Sensation Spa Day and have awarded it 5 stars.

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2 weeks ago
Dear Bukola,
Thank you for your excellent review. I am delighted to hear that you enjoyed your experience with us at Away Spa, W London. I have already shared your comments with the Away Spa team as a reminder of what they do best.
We look forward to welcoming you back to the spa in the near future.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited February 2015
Posted 5 months ago
I went for a The REN Rose Wow Sensation Spa Day and have awarded it 4 stars.

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2 weeks ago
Dear Victoria,
Thank you for your excellent review. I am delighted to hear that you enjoyed your experience with us at Away Spa, W London.
We look forward to welcoming you back to the spa in the near future.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited February 2015
Posted 5 months ago
Nice place to spend some quality time relaxing and indulging in the high quality facilities. So good customer service, although I would urge the spa to ensure that customers leaving the hotel are not racially abused or otherwise.

Due to an incident with the security guards being rude and obtrusive upon our departure we will not return again to spend another £600.00.

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2 weeks ago
Dear Tracie,
I am delighted that you enjoyed your experience with us at Away Spa so much.
I am sorry that did not have an equally pleasant experience when you left the hotel.
I would love for you to contact me personally so that I can learn more about this. Please feel free to contact me directly on Lauren.Jones2@whotels.com.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited February 2015
Posted 5 months ago
Despite the size of the gym and spa, I had most of the facilities to myself - and I went on a Sunday. It was nice to have a private workout in the gym followed by a sauna to myself then a relaxing full-body massage ending with a glass of champagne. The spa is tiny so I imagine it can soon feel cramped if busier but I really enjoyed my visit.

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2 weeks ago
Dear Natasha,
Thank you for your excellent review. I am delighted to hear that you enjoyed your experience with us at Away Spa, W London. I have already shared your comments with the Away Spa team as a reminder of what they do best.
We are an intimate spa and space is limited, however we do our utmost to manage our bookings so that we can ensure that the relaxation area we have is as comfortable as possible for you to relax both before and after your treatments.
We look forward to welcoming you back to the spa in the near future.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited February 2015
Posted 5 months ago
My massage was amazing she really make a effort to make me feel very good.
I wont call it a spa is more like a beauty place with a steam room and sauna but is no relaxing area!
Champagne was very nice and very cold!
I will go back for treatments.

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2 weeks ago
Dear Vinnie,
Thank you for your excellent review. I am thrilled that you enjoyed your Away Spa experience.
I am so pleased that you enjoyed your massage with us and your therapist did their utmost to ensure that you enjoyed your treatment.
We would love to welcome you back in the future, and look forward to your return.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited February 2015
Posted 5 months ago
The woman giving the facial was clearly a smoker and I could smell cigarettes whilst she was doing the facial - not exactly relaxing!

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2 weeks ago
Dear Anonymous,
I am sorry that your experience at Away Spa failed to Wow you as it should have. We take the feedback of our guests seriously and we value this to ensure that we maintain the level of extraordinary service that is expected from Away Spa and W London.
I would love for you to contact me personally so that I can rectify your experience. Please feel free to contact me directly on Lauren.Jones2@whotels.com.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited February 2015
Posted 5 months ago
W Hotel lovely.
What go back again & have full body massage, was brilliant.

Liked the free green apples also.

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2 weeks ago
Dear Lee,
Thank you for your excellent review. I am thrilled that you enjoyed your Away Spa experience.
We would love to welcome you back in the future, and look forward to your return.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited February 2015
Posted 5 months ago
I went for a Away Spa Signature Sundays and have awarded it 3 stars.

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2 weeks ago
Dear Sarah,
Thank you for your review following your Away Spa experience.
We would love to welcome you back in the future, and look forward to your return.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited February 2015
Posted 5 months ago
We arrived and were told that only one of us had been booked in and the spa was fully booked, despite having confirmed with the team earlier in the week. However after that initial hiccup, they managed to move things around and fit us both in for treatments and made up for it with a couple of cocktail vouchers to use in the lounge bar after our treatments which was a nice touch! Would recommend to friends but would make sure they triple check the booking before turning up!

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2 weeks ago
Dear EmilyJane,
Thank you for your excellent review. I am thrilled that you enjoyed your Away Spa experience.
I am sorry that it appears there was some initial miscommunication with your reservation and am glad to learn that this was resolved for you.
We would love to welcome you back in the future, and look forward to your return.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited January 2015
Posted 5 months ago
It was a lovely experience as I went there to catch up with a friend that I hadn't seen for quite a while. We had the WOW sensation package which included a 25minute facial, 25minute back massage and 25minute body scrub. The therapists were absolutely lovely, I really enjoyed the facial I felt like I was in heaven and wanted her never to stop! The only comment I'd make is the space, as the lockers were situated between the sauna and steam room but other than that I had a lovely experience with my friend and we are considering coming back soon.

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2 weeks ago
Dear Anonymous,
Thank you for your excellent review. I am delighted to hear that you enjoyed your experience with us at Away Spa, W London.
We look forward to welcoming you back to the spa in the near future.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited December 2014
Posted 6 months ago
The oriental therapist, sorry couldn't catch her name was absolutely amazing at massage I recieved. If anyone who's going for massage, i 100% can recommend. The best in London!!!

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Verified review Visited December 2014
Posted 6 months ago
Very small spa area, the sauna was pretty much cold so it was basically a small steam room and a shower within the changing room, no relaxation area at all. The only area to sit down is in the reception which is not ideal. I don't think they should be a able to call this a spa getaway day or spa experience. The staff were lovely though and the massage was very good though but next time I would just go there for a massage and a drink at the bar afterwards.

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Verified review Visited November 2014
Posted 8 months ago
I went for a Rock & Roll Spa Day and have awarded it 4 stars.

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Verified review Visited November 2014
Posted 8 months ago
After buying the Mix It Up Package for Away Spa at the W Hotel I was extremely disappointed with the value for money. On arrival after receiving our towels we had to change in two tiny bathrooms that had previously been showered in with dirty flannels left on the side. We then had to wait in what seemed to be their reception area to 'unwind and relax' which wasn't easier with contractors and visitors calling at reception throughout the afternoon. My apparent 'pedicure' was a simple file and polish, I didn't receive any of the usual pedicure treatments such as a foot ex foliation and soak. And then once we had gone downstairs to the lounge for our cocktail most of the areas were reserved for guests of the hotel and the barman were too busy to serve us for what seemed 40 minutes. I was a big fan of the W Hotel and Wylde bar but since my visit to Away spa I'm left disappointed paying £45 for a polish and a cocktail I didn't even get to chose. I also spoke to the receptionist about my disappointment as this was meant to be a relaxing day after a stressful few months and her only response was 'you should have read the small print'.

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