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Vic2005's profile

Name: None given
Gender: Female
Location: Not provided

No description provided

We were extremely disappointed with the whole process. We booked to go on 19th August to the marine hotel in Troon, a date that was still showing as available through last minute.com but when we contacted the hotel to book treatments there was no available slots for the early bird package. Staff were pretty unhelpful and stated that if u wanted your haircut u couldn't just assume to get an appointment on the day u wish! We felt if this deal was being advertised as available on our chosen date then all aspects of the offer should be met. We have now had to change our date to another day which isn't as convenient but it was the best option as the other was to split the package and return another day for the treatment - which quite frankly defeats the purpose of a spa day. Hope this is helpful to others and they don't get caught out with the same issues. Turned a de-stressing event into a stressful one! Not happy at all. Can't comment on above as we have not yet been!

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Member since: 23-Aug-2013