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Bought a day pass to the spa, including lunch, to treat me and my sister, and we had a lovely time. The spa area is small (definitely not for big groups), but has a little relaxation/hydrotherapy pool, sauna, steam and a 'snow experience' where you literally stand in snow to cool down. We spent three happy hours there and then changed and went up to the restaurant for a delicious two-course lunch which had a lot of choices on the set menu. This place is great for a relaxing day for one or two, if there aren't a lot of other spa visitors. The downside is that if you want a treatment, you need to leave the spa area and walk to the treatment area along a corridor where, during our visit, a busy conference was happening, men standing outside conference rooms barking into mobile phones etc, and that was not at all relaxing. I wish the hotel would ask people to stay inside the rooms with the doors closed, as I wouldn't have wanted to have a relaxing massage, say, and then push my way past shouting businessmen to return to the serenity of the spa. Everything else was lovely and the staff, both in the spa and restaurant, simply could not have been nicer, but K Spa does need to make sure the walk between treatment rooms and spa is more serene!
I had a series of microdermabrasion sessions here which I thought went well. The therapist then suggested I talk to the manager re IPL for my cystic acne. The manager, sadly, was as pushy as a second-hand car salesman: big smile, no medical data whatsoever, when asked how IPL worked all she could say was 'It's a laser so obviously it goes deeper'. She also diagnosed me with rosacea, which was very bad as microdermabrasion is *not* recommended for that condition so if they thought I had it, they should never have performed microdermabrasion on me! The technician was lovely but being cornered by the two of them in a small room and pressured to have very expensive IPL, with a shocking lack of any hard info, statistics, prognosis etc was utterly unprofessional and, given the manager was pushing this, I wouldn't trust them with any beauty treatments in future.
It was fun to do with a friend - we laughed a lot - but we didn't expect it to be effectively in the open air, which in January, baring your feet and putting them in water, was really cold! And though the fish were fun, they didn't actually remove any loose skin or leave our feet any smoother. We wouldn't do it again, or recommend it either. The guy running it was really nice and friendly, however.
Nothing billed as a 'relaxing facial' should take place with a front door leading directly onto the Holloway Road just an open panel away, a bright light shining directly in your eyes and a facialist who gets up regularly to open the door to people wandering in making enquiries. The facialist tried to distract from the loud sirens and traffic noise on the main road by moving the recorded bell sounds around the tiny room as I lay there trying to keep my eyes closed with the light shining into them, but frankly that was so creepy that her movements made me wonder if she was trying to look in my handbag. She wasn't, but it was incredibly disconcerting. The treatment itself was only so-so, her comments on my skincare were offensive and judgemental, and even if they hadn't been, that fact that she stopped my facial to talk to people who just wandered in was extremely off-putting. I wouldn't go back here if she paid me. Don't go near this salon. Quite simply, she has no idea how to put clients at their ease and no interest in trying.