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I usually visit Thai Square Spa in Covent Garden 2-3 times a year, when on business in London, even sometimes bringing friends and family. I am sad to say, I will not be returning.
I went to the spa today to get the herbal massage, which I've gotten before, and loved on earlier occasions. Today's was the worst massage I've ever had:
The "therapist" clearly had no idea what she was doing, or where the muscles begin and end on the human body. She just generally rubbed oil on me, in a frantically fast tempo. I was left anything but relaxed, and with a sore back, as she pressed on the bone a few times as well.
When I complained to the front desk, she offered me a £8.50 discount on my NEXT visit?!
I would think, that when I pay £85 at a professional spa, there should be a guarantee of professional treatment -they should either offer me a full refund, or at least offer to book me a complimentary massage with a proper therapist later in the week.
I'm sad to say, neither I nor my friends will be returning to Thai Square.