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The waiting rooms and massage rooms were really comfortable and relaxing and you are taken to your treatment room promptly. The rooms are very atmospheric and designed to be relaxing. The beds are comfortable and the massage oils used were fragrant and softening on the skin rather than smelly and leaving residue. The woman that gave my massage was very friendly and open and relaxed all the muscles in my back, neck and shoulders with expertise. She was quite happy to have conversation or let me doze and relax. After the wonderful massage, we were quickly allowed access to the accompanying facilities in the David Lloyd gym and the have a very nice cafe/sit down area as well as a large indoor heated pool with lanes for different speeds of swimming, from those who were athletic to those going for a leisurely afternoon swim. There was a jacuzzi near the pool and a steam room. Around the pool were various running and fitness machines for everyone to use. Overall a wonderful place to spend the day.