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The treatment was good. But (maybe that was just my luck) they called me to reschedule, then on the day the therapist started the treatment late, and on top of all I was charged twice for 1 treatment. then when I called to inform about that the receptionist said they will call me back, they never did. Finally when I got hold of someone I was said I will have my money refund back and I will have something extra thrown as an apology. My money was refunded but I never got anything "extra". Even though I didn't ask for it I think they should keep they promise. So I wouldn't comeback to this place especially there are so many good spas in London.