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Friendly staff. Not the poshest of salons but all ok. A reasonable price - I wouldn't want to pay full price at this salon as it could benefit from nicer surroundings
I attended the salon - there were no other customers in the salon. I was taken to the treatment room and I booked an Guinot aromatic facial followed by a back massage. My treatment was mid way through when some member of staff came into the treatment room - I had things covering my eyes so could not see what was happening and i found this very intrusive and disturbing There seemed to be lots of background noise - people going up and down stairs and banging around - also not very relaxing. When i asked the therapist what was in the mask - she replied 'plants' and had no in-depth knowledge of the products - this was disappointing. Otherwise she was able to apply to a good standard, she was not able to advise me on my skin - only repeated what I had told her - which was not very helpful or did it show much experience. Once the facial was completed I had to move to another room for the massage - which was cold - so this was not nice. The massage was good and the whole thing was good value - but many improvements would have made it a better experience. I would not go back.
The salon was very busy and the staff seemed a little moody. Overall a great deal for the Brazilian blow dry, nice stylist but would try the Kensington salon next time.
I got a deal for a Brazilian blow dry and I called ahead to book my appointment. When arriving at the salon the woman on reception was very rude to me and said. 'We don't fulfil vouchers on the weekend', she was very short with me and very bad customer service. I said that I had called ahead and booked the appointment and no one mentioned that you did not fulfil Wahanda deals on a Saturday. She again repeated that they 'don't do them on a Saturday I then said this was not really my fault - she grudgingly said we will see you anyway and .
I then said this is not really my fault when someone at the salon booked me in and mentioned nothing about it not being possible. The hair dresser was perfectly pleasant but I have to say my unwelcoming welcome had left a bad taste in my mouth. On leaving the salon I purchased a product that had been wrongly priced and I again got barked at by the same receptionist - I feel the she must have been taking her mood out on the customers - I really would not go there again if this is how they treat their clients.
Very nice hairdresser who looked after me well - I was happy with the results and would go back again! Esecially at the great price - it was great value for money and it was a nice place!