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Lea2013's profile

Name: None given
Gender: Female
Location:
Clapham

No description provided

AWFUL! NOT RECOMMENDED

I had gels on my nails done last week and by the next day it was faded and blotchy. I rang the salon and clearly this has happened before as it was not a surprise...The lady said to come back in for a FULL manicure. I did and they redid the colour ONLY. They did an absolutely terrible job. When I asked to tidy up my nails the manager said they would not redo the full manicure only the colour and that it looked fine. The manager walked away mid discussion. Terrible customer services.

Given it was their sub standard products that caused the issue in the first place, I would have thought goodwill and customer service would mean a FULL manicure, especially given the inconvenience!

I don't expect to have to tell the therapist on both occasions to tidy up the polish on my mani (and pedi the first time I went in). I have my nails done every few weeks but would never go back to Images. American Nails in Balham is so much better and cheaper!

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Member since: 06-Jun-2013