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I took my sister for birthday treat and thank goodness I selected this package! From beginning to end, we felt relaxed and treated like queens. The receptionist (and therapists) were the right balance between helpful and giving you space. The private changing room was a good size and had ample fluffy towels and bathrobes. The only thing was that once we had been told to wet our skin before putting the mud on, I tried to use shower but couldn't work it out and the stem treatment came on straight away! Got there eventually though. The therapist (mine was Simone) were sweet and consulted us individually beforehand, I asked for quite a firm treatment and this was definitely delivered. After the massage, our lovely bento boxes were laid out beautifully and we felt like royalty with the big TV, robes, magazines and glass of bubbly. They mentioned that no-one else was booked in so we could just take our time and this was key because we were then free to chill out without worrying about being disturbed. No-one was really around for us to ask anything of but we didn't really need anything either so privacy was really a wonderful thing.