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I'll start with the positive. In May I booked in to have my roots redone with wash cut & blow dry but was recommended an ombré and glad I took the suggestion. Adina was fantastic. Listened to the type of ombré that I would like and she had a few photos to show me the look she would try to achieve. She was friendly throughout the appointment and it was a pleasure to spend a few hours at the salon with her. In the end I loved my hair from the front. Unfortunately my ombré was darker at the back which I noticed at the salon (Adina had also commented that we could lighten it up next time). Probably because the haircut snipped off the lighter ends. I left w/o a complaint as I was grateful for her effort and also to give myself time to adjust to the new look after a wash and get some opinions. A week later I called the salon to ask if it could be lightened at the back to match the front which is how it should be in all honesty. It was another week before Adina could return my call as she was ill, and another week after that to book me in. I expected that the treatment would bear no cost to me as I hadn't done wrong and wasn't asking for extra. However on the day I learned that the manager intended to charge me. I left disappointed. I spoke to the manager the next day and explained that I was not coming in after a few weeks for maintenance, I had called in a week after my colouring and there was a delay thereafter. The response that I received was that I should have said something there and then, immediately after my treatment. I only want to leave a few words of advice here. Not all people have the immediate response of complaining. Some people reserve a negative judgement as they are willing to give the new look a fair chance, as was my intention. Other people don't notice anything wrong until they have time to inspect it further. To put it into context, when you buy a product from a shop you have 14 days to consider your purchase before obtaining a refund. In the case of a hair cut or colour, 7 days is absolutely reasonable, as the condition of the hair doesn't change within that short space of time. As for the manager implying that 'it gets confusing' to keep track of customers, I don't see that being a problem. You have a booking system and I have a receipt and that is evidence enough. In the end the manager seemed amenable to rearrange the correction and I expected a call back that weekend but didn't receive one. I hope in the future you are able to treat a complaint with more consideration, as you stand to lose otherwise loyal customers over what could be a simple fix. Adina it was a minor thing (complaint is too strong a word) and overall I think you did a great job so thank you. Wish you the best for your wedding.
Took my Mum & MIL for a spa day on Mothers day. Absolutely exceptional service. We were given a warm welcome, and at the introduction we were allowed to choose our own scented oils which the therapists incorporated into out treatment. This was an excellent touch. I had a massage and I have to say, one of the best I've ever had. My MIL had a facial and also thought it was great. The therapists were young, and to my surprise, incredibly professional. The relaxing lounge is a treat to sit in, the gym well equipped (new equipment), and the pool area has beds to lounge on as well as a foot spa and experience showers. Will be back!
I had a wash cut and blowdry with Dean. He was very calm and patient, listened to what I wanted. For example I wanted only the back of my hair trimmed and the front only slightly snipped. A lot of hairdressers in the past haven't been able to resist taking it too short but Dean was spot on. My only quibble is that I wasn't offered tea or coffee like everyone else, that would have been a nice touch. I will return, lovely place overall. Thanks Dean.
A very trendy salon with trendy stylists to match. I was pleasantly surprised with this place when I walked in and was greeted very nicely. Laura gave me a Brazilian blow dry and explained the treatment properly as she went along. My hair is long and thick so there was an extra charge for another bottle of keratin (they are tiny) but it does state this when you book, so just be aware. While Laura did my hair I watched a male stylist style another clients hair with so much time and care, that I just have an overall positive impression of the place, that they aim to please and want you to leave happy. As for the keratin treaenr itself, if I'm honest I preferred the texture of my natural hair. I feel that the treatment made it feel weighted. I didn't have extremely frizzy hair to start with but I was expecting it to be extremely shiny and smooth after, but it looked the same (and texture less smooth). This is no reflection on Laura, she was great! Just don't think the blow it is for everyone. I'll definitely come again for a cut or style though. Thanks.
Once again Sarah gave me a wonderful head of highlights. This is my second visit and the colour came out consistently the same as the first time, so they really do keep your details on record which is nice. Sarah is bubbly and a pleasure to chat to as well. I will be back, thanks.
Had one session of the red light therapy treatment. Apparently you need at least 3 of these treatments a week so not sure if I will see any result yet. Salon is average looking, but this treatment was good value for money.