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I booked the exotic coconut wrap and massage deal for myself and my daughter (it was her birthday). I cannot comment on how helpful and accommodating Anna on reception was. We both had an amazing massage by Olga and Anna (highly recommended) and a therapeutic coconut scrub and wrap. It was totally amazing and the whole experience was well worth every penny. The relaxation room it total Zen, with amazing views. We sat there after relaxing away in the Jacuzzi and sauna and enjoyed a complimentary glass of bubbly and Aloe Juices. Please do not listen to all the petty reviews. For this amount we paid we believe that the service and value is second to none.