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gillycoates's profile

Name: None given
Gender: Female
Location: Not provided

No description provided

I thought the booking process was badly organised, and I only got a call at 9pm the night before to confirm that I had an afternoon and not a morning session booked (I had been told 10:00 before). Then the afternoon tea, which was part of our spa day couldn't be fitted in during the afternoon any more, and we had to complain before they agreed to leave the tea and cakes out for us after the scheduled sessions for my friend and I.
The therapists were absolutely lovely, but the front of house/meet and greet person at the salon did not seem to know what the system entailed and was disappointing (as was the person at the main hotel reception who was the only one on duty when I arrived and was on a personal call which she did not put down for 12 minutes while I stood listening to her at the front desk.
The massage treatment and the body mud treatment were very enjoyable and relaxing, as was the relaxation room where the 'sorbet' (actually full-cream ice-cream) was served. But they don't have a pool or jacuzzi and minimal facilities - only a steam room/sauna and this relaxation room. All in all, an ok experience, but not worth the money in my experience. Perhaps with access to a heated pool or jacuzzi between treatments, as well as the steam room/sauna- and perhaps if they had given me the time slot I planned for, it might have been different.

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Member since: 07-Apr-2013