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Emilia1's profile

Name: None given
Gender: Female
Location: Not provided

No description provided

I booked last minute as I was going home from work. Trusting in the booking system I went directly to the venue but was disappointed upon my arrival that the time I booked and paid for was not available. I was assured they would see me within about 1h and I had to sit down and wait. almost 2h later I could start my massage. I was offered compensation for the long wait, to come back for a free massage. I appreciate the gesture, however unfortunately I won't return. The therapist was very stressed throughout the session and I couldn't relax. The treatment room was a normal hotel room, no relaxing music and it was very cold in there. The massage bench also didn't have 4 legs, it had one centered in the middle which caused the bench to move and swing up and down during the massage, it did annoy me a bit as it was squeaky. At the start and finish there was a chance to go into the en suite bathroom to change in private, however, I would have preferred to have 5 min alone in the treatment room to change and make myself comfortable without having anyone in there watching and waiting. The whole experience was despite the long wait just uncomfortable, stressful and not relaxing even though the staff tried to make the best of it.



Verified (?) Visited May 2014

Lovely afternoon with my mum having gelish on hands and feet with Rachel. She is lovely and did such a good job! Spa was busier than usual but all the staff went out of their way to make sure everyone was happy. I will definitely return, it's my new regular now. Why change something that works?



Verified (?) Visited May 2014

treatment was excellent and I really enjoyed the experience, my nails look great! The spa is cosy and the staff are great, very welcoming and attentive.



Verified (?) Visited Jan 2014

The Herbal Compress Massage was amazing, possibly the best massage I have had so far. The staff are really friendly and the place feels luxurious and has a spa feeling. I will definitely be back!



Verified (?) Visited Jan 2014

I went in for the Dry Skin Busting Foot Package Incl. Massage. Have to say it was so-so. It's a good pit-stop after work but would not go there to treat myself at the weekend. The treatment was fine, not more nor less then what I paid for. Feet came out smooth so happy about that! I sat down for about 15 minutes to let the paint dry, got different drops put on them, and was assured by the staff it would be fine. They put cling-film on so I could put my socks and boots on, however, when I got home they were smudged and not shiny. Unfortunately I need to get them re-painted.



Verified (?) Visited Jan 2014

Nothing to complain about, the salon is nice, staff are friendly and helpful and the shellac looks great. Would definitely go back.



Verified (?) Visited Dec 2013

Very Happy! Had a morning appointment so it was nice and quiet. Great service, very happy with the haircut and for once I actually felt like a hairdresser listened to what I wanted instead of doing their own thing. Will be returning!



Verified (?) Visited Dec 2013

We had a lovely stay. Easy to get to from London on the train and with a taxi. The staff are very friendly and welcoming, both in the hotel and in the spa. The room and hotel stay was great, amazing value. With a simple upgrade on treatments for an extra £25 per person the spa experience was fab! 1hour treatment plus use of facilities and relaxation room is just enough to get really relaxed and feel pampered. I would definitely recommend Frimley Hall for an overnight stay with your partner, great location only 30 minutes with fast train from London. Very happy!

Quick, professional and without too much pain. I had a massage after and was able to stay in the same room which was very convenient. The staff are lovely and I am a return customer, always excellent service. Will definitely be back for the same treatments.

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Member since: 08-Apr-2013