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I have been to Moddershall Oaks twice in all, the first time i went the hydrotherapy pool was cold and unusable, the staff said nothing about this on arrival. Two ladies in the spa who had come for a spa day, had been given complimentary use of the spa on another day, because of this..but i was offered nothing!!.....the 2nd visit didnt go without a hitch either, with a mix up over treatments,. So much for the relaxation!., selling products and making money seems to come first, Customer satisfaction seems to come second ...Very disappointing.