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When I turned up the salon looked clean, modern and busy so was worried about noise, but when I was taken to the therapy room I was taken by surprise at how different it was - wooden panelling, lanterns, dim lighting, ambient music- really calm. The therapist told me to take a few minutes to undress and relax, and spoke to me beforehand to tailor my massage to my needs. The massage was amazing - I felt really relaxed and almost fell asleep. She also was quite firm throughout, which was what I had requested. I'd definitely go back again. Only criticism would be the room was next to the bathroom and occasionally you could hear water passing through pipes, but not enough to be annoying.