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clairelucy's profile

Name: None given
Gender: Female
Location: Not provided

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Verified (?) Visited Nov 2014

I went to have some terrible eye lash extensions corrected, that had ripped out many of my eyelashes leaving them in a sorry state. Crystal was fantastic, and took over 2 hours, during which time I fell fast asleep, so relaxing was the treatment. The end result was an amazingly natural looking set of lashes, that I actually cannot feel on my eyes. Those of you who have had eyelash extensions done will know how unusual this is, usually they feel heavy and irritating. I am going back for my infills. Brilliant service.



Verified (?) Visited Oct 2014

fabulous place, great treatment great results, highly recommended !!!

i had a relaxing time in the salon the staff were great and my nails look amazing



Verified (?) Visited Aug 2014

One word of warning - you will not find the Unit without assistance, so go to Reception at the Custard Factory. Dont waste time making yourself late by wandering around as I did, having already been late because I bowled up at the nearest car park and found I'd left my purse at home so I had to drive around finding somewhere free to park! That aside I had a wonderful facial and it's a lovely setting. Sophia is lovely and friendly and the products used are really good. Nothing was rushed as you often find in other salons. All in all I would say it was excellent. Thank you Sophia !



Verified (?) Visited Aug 2014

Everything was lovely and I was fitted in nice and quickly just in time for my holiday in fact. I cannot fault anything about it at all

thank you very much for my lovely manicure !



Visited May 2011

I had half head highlights, cut and blow-dry and a file and polish.

The salon is small, within David Lloyd Health Club but very friendly. Each member of staff was polite and helpful. I had a consultation prior to my colour and was advised on colour choices.

The end result was one I was extremely pleased with, I paid extra for the toning treatment and the file and polish was fantastic too. Overall I was very happy and will certainly return to this salon in the future.



Verified (?) Visited Mar 2011

This salon is fabulous. Lovely unusual decor, fabulous staff. I was so pleased with my cut, colour and finish and I had a kerastase treatment as well. This offer was the best value for money I have ever seen let alone been lucky enough to buy.

I only hope that their "normal" prices aren't out of my price range because I do want to switch hairdressers and don't really want my hair done anywhere else.



Verified (?) Visited Dec 2010

This was an appalling service, particularly given that this browbar is situated in a number of prestigious locations, and a high standard of service is expected in such stores. I went personally to Benitos on Friday 17th December and asked for an appointment to have the dramatic eyelash extensions and this was booked for lunchtime the following Tuesday 21st December. I was asked to pay a £10 deposit. I didn't query this even though I had pre paid with the voucher as I believed it was to secure the appointment. On Tuesday 21st December, having driven 10 miles in quite severe snow, and parked in Birmingham City Centre I was told "sorry the lady has gone home" and how hard she had worked in the last week or so, and that the other staff were "just about to phone me" to tell me. They suggested I go to one of their other bars. They then refused to return my deposit and I was waiting whilst they made various phone calls to see whether I could have my deposit back as I should not have paid a deposit if I had a voucher. I tried to explain that regardless of whether I should or should not have done, I had paid a deposit, I had the receipt for the same, I had pre booked an appointment, used my own time and petrol and parking money to attend it and now not only could I not have the eyelash extensions but I couldn't have my own money back ??? I said regardless of the voucher I had paid a deposit for a service they had been unable to carry out. Eventually I got my deposit back but needless to say I was not the slightest bit impressed. I was told to try the Benitos in Selfridges or Debenhams "they are only a short walk away" which I did although I had been on a very tight schedule that day hence pre booking. I had my eyelashes extended in Benitos in Debenhams. They looked nice for 2 days then started to fall out and I asked the Benitos in House of Fraser Sutton Coldfield if they could do a "repair job" on them and was told that no, i'd have to return to Debenhams. I then offered to pay for a repair job and was told they couldn't fit me in - in spite of there being 3 chairs and only one had a client sitting in there. I went to another browbar who did a repair job in 10 minutes for me charging £10. I won't be spending any more of my money in Benito Brow Bar unfortunately, the service and attitude was appalling.

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Verified (?) Visited Dec 2010

the quality of the treatment - eyebrow threading - was good and I cannot fault that. I do not think it would be worth the full value as there are places in Birmingham City Centre that charge £2.50 (not as nice to be in as House of Fraser though!) and Saks Hair Salon opposite charges only £4. What was disappointing was that I had to repeat that I had already pre paid with the voucher as she tried to charge me. I have to admit that my opinion of the overall visit was marred by the fact that I had booked the Dramatic Eyelash extensions for a special occasion (trip to London for Hubby's birthday) turned up there, and the lady who does the eyelashes had gone home and no one had told me ! I felt that the overall service I received was appalling although having read other reviews most others seem happy. Maybe I caught them on a bad day, but I feel there is no excuse for not contacting me BEFORE i drove 10 miles in the snow to attend my appointment !

I had the dermalogica facial here. Monique was lovely and welcoming and the facial itself was amazing. Several people commented on how good my skin looked the following day and in fact I wore no foundation of any description either! And haven't done since the facial. I would highly recommend this and I will be back !

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Member since: 08-Dec-2010