Also known as: Hammam, Hamam, Turkish Massage
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I went with my mum just before Christmas and while we had a good time, I felt that the staff member who was supposed to be looking after us was a little put out that we were there, the lady on the reception desk was wonderful and very welcoming however. Also, the spa is very small, especially the changing rooms which were quite busy. I think this was alright value for a 2 for 1 deal, but given that you do everything yourself, would be very expensive at full price.
The Spa facilities and the staff were excellent. We both had a lovely time, with the exception we would have liked to have the massage for a little longer and slight harder in pressure. It was enjoyable and relaxing. We throughly enjoyed it and tghe price made it all worth the while!
What a fantastic retreat! My friend and I spent a fabulous few hours at this spa in Islington, apparantly run by the council. It didnt look like anything I'd ever experienced by a local council.
We entered the spa for a fee of £25 per person and when looking online for spa days this was by far one the best value for money, Irina and I enjoyed a full body hammam scrub which left the skin feeling tremendous! I would definitely recommned this spa to my friends in future and I will definitely be heading back when I am in need of my next relaxation session. Thanks team spa for making our day so enjoyable, we really did leave feeling lifted and refereshed ready to face the world in the busy streets of Islington
I went to Crystal palace spa for a Hamam ritual. The place is ok and at the right price point, it has the potential to be a "go to place in London for a little me time or a girls day out" but they need to pay greater attention to details. The receptionist was not very welcoming to say the least, my therapist did not bother asking me about medical history or the level of pressure I would like and the TV was screaming in the relaxation area which made the overall experience just average.
Worst place ever- do not book
I was actually put off from the start when booking the hammam treatment over the phone, the receptionist was rude and hostile she sounded like she was doing me a favour by booking this treatment!
On the day of treatment i was running late due to circumstances- i called to inform the spa half an hour before my treatment of this delay and called AGAIN to update and apologise when i was on my way, the receptionist said they have back to back bookings all afternoon. I fully understood this and since the delay was my fault entirely, i explained i was flexible with rearranging the day/time since i had a week before my voucher expired, to my surprise i was advised to 'come in today and we will see what we can do' i didnt understand hw they would accomodate me if they were fully booked that day but accepted the offer.
I arrived to a fairly cold welcome and was ushered to the changing rooms and then steam room- a place that charges £80 for a treatment and doesnt even provide clean towels or unused flipflops was immediately disappointing. It was not at all the standard i had expected. I was also surprised that since i was told they were fully booked, NO OTHER CUSTOMER was there THROUGHOUT my time.
I was taken into the steam room given a very small pot of black soap and told to apply it all over, the steam would be turned on then i will be asked to wash off. I was immediately stunned at this- the whole point of a hammam exp is to relax and be pampered to be asked to just apply things yourself is not at all relaxing!
I waited for what seemed like a lifetime for the steam or atleast the therapist to let me know if i can wash off the soap, finally the therapist came in to just flatly say 'wash the soap off' no explanation about the fact that there was no steam! I asked if the steam was working to which she simply said 'no' i did not get an apology no explanation NOTHING.
As a paying customer i was disappointed that the steam which is an integral part of the whole hammam treatment was out of use but to not even be informed about this or apologise for the inconvenience is unacceptable.
The therapist spent no more than 2 mins scrubbing my body with the mitt followed by applying a very thin layer of a watery body mask then told me to shower and a facial will follow. Thats it! I was shocked with the lack of washing which is usually what a traditional hammam is all about- to charge customers a price of £79 for a 2-3min scrub is unbelievable. I have had a much better spa experience in other places and paid far less!
The facial was no better, although this therapist was more pleasant her technique was very poor- it felt like she was trying to get rid of a stain on my face! She was far too rough and all that was involved in the facial was applying 3 different types of lotions/creams then removing them!
I was so relieved when it was all over, i went to ask the receptionist if i can speak to the manager regarding the issue with no steam/ lack of communication, the receptionist was extremely rude and said 'you dont really need the steam in hammam' i politely asked again if i can speak to the manager she said 'the manager is at home you can call to complain if you want' i explained that i didnt want to complain just wanted to give feedback she still said 'here is the no call her yourself' i asked if she could make the call from the spa so i can speak to her to my horror she said 'no i cant call her from here if you want to speak to the manager why should i waste my money!' I was absolutely dumbstruck with this appauling attitude and didnt know how to respond to this statement. The therapist who did my facial seemed to understand my concerns and offered me her mobile to call the manager. I asked that despite having a landline in the spa why they simply couldnt call the manager they just shrugged and said that they couldnt do it. I have never heard of such nonsense! It was a simple enough request, Clearly the manager is not bothered about customer feedback at all and expects customers to spend their own time and money if they wish to address concerns.
The therapist eventually called the manager who is called Nadia. I explained the situation about the steam etc and to my amazement all she said was that steam is not impt in hammam! I explained i have had many treatments before and i do understand the need and importance of each step of the treatment and to me this was an incomplete treatment, she continued to defend this and also didnt think it was necessary for staff to apologise/inform me of the inconvenience, she then went on to say that i was late but they still accomodated me and i should be grateful!! i apologised again for being late but she made comments to suggest i deserved a poor experience just because i was late!!! despite informing the spa IN ADVANCE of my delay, being flexible with rearranging this appointment and apologising many times i felt i was discreetly penalised in some way since i was late.
i can see why this place has such incompetent rude staff and poor reviews it is because the manager herself does not value customers at all or the service provided. The phone call to the manager cut off mid conversation and when i attempted to call back nadia did not answer.
personally i have had many many spa treatments in both renowned and smaller hotels and establishments not once have i experienced such poor customer service, poor treatment and unacceptable attitude.
This place is a complete rip off, it does not provide value for money, they treat customers badly, lies about their booking slots, does not value customers but most disappointingly is not willing to even consider a simple apology.
I went to Pasha Spa for the second time now. I love this place.The approach of the therapist is very professional. He makes you feel very welcome and relaxed before starting the ritual. The ritual itself is out of this world. The fact that it is performed in a private steam room and you come with a partner or a good friends makes the whole experience ever so much more. Skin after the ritual is invigorated and refreshed. I felt like a baby. Nothing is rushed and you can relax for the two full hours given to you. After the ritual you are welcomed to a complementary cup of herbal tea. I love the Moroccan mint tea served on the terrace of the hotel. If you are still deciding whether to go ... do not hesitate and go to enjoy the best treatment in town.
The spa area was nice and totalled unexpected from the hair and beauty area upstairs. Our treatment started with a steam followed by the Turkish Hamman which was really nice - massage, scrub, mud mask. We then went back into the steam and finished feeling very relaxed. It was nice that I could do everything together with my friend. The only downside to the venue was the very small changing room, as we were getting dressed the next set of people were coming in so it was getting very crowded. That aside, a very nice experience.
Really lovely place. Staff so helpful and my massage was great. Will definately go back.
This was probably the coldest night of the year - thus I couldn't imagine a better way to have spent the afternoon: the salt infused steam room opens your breathing and pores, and the tepidarium is a pleasant space where you can relax, read, or sink into a refreshing sleep on the heated beds.