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Fabulous venue - nice and modern and spotlessly clean. The staff were really friendly and helpful which added to our relaxing girlie spa day. Loved the fact that we could order lunch to be served whilst we chilled out on loungers around the pool.
Would recommend and will definitely revisit!
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Upon arrival at the "health club" for an Easter weekend break myself and my partner were pleased. The check in process was quick and easy, the staff friendly and helpful. When we asked about the spa facilities we were advised we would have to walk to the spa as they are an external company, we had no problems doing this. Once we had dropped our baggage off to our room we headed for the spa. However upon arrival we were deeply disappointed that it was shut?!!? Due to being a bank holiday Friday we were looking forward to a day off together and to have some treatments done. We then went back to the main reception to express our concerns, the lady advised us she did not know it was shut - which is ridiculous. We were deeply disappointed that we were not notified upon booking that the spa would be shut. As for the pool and gym, one of the worst I have seen, we did not bother using the pool as it didn't appear clean and was small. The hot tub was shut! We basically paid to stay in a naff hotel for a night.
All in it was great. Enjoyed the swimming, steam and sauna rooms, jacuzzi and massage. Thought it could have been a bit more clean and tidy though. As carpets needed good vaccuming and showers outside around pool needed repaired. Room was very clean and comfortable. Food and service good. All in, I would go again.
Staff were very helpful and made you feel instantly welcome. Room and hotel were very good value for money. Spa facilities were also lovely. Dinner in the evening was very small for the price you pay, however breakfast was plentiful. Would go back tomorrow!
Great staff, very friendly. Spa treatments very good. Could do with a few more spa facilities (Jacuzzi, relaxation room, lunch and drinks facility in spa area would be good as well rather than going back to hotel).
The hotel and experience was very pleasant. staff were very friendly. Slight downside was I upgraded the room for which they charged £50 - I have now noticed looking at their website that the difference quoted between the 2 room types is on average £20...... feel slightly conned by that.
This is probably the only 5 star hotel that I have been to which does not try its best to make you pay more but actually make it their duty to help you enjoy more. The spa facilities were lovely and relaxing under a window where it felt like we were outdoors flowing in the water. The dinner was very good, but the wine was superb. I will defo be coming back here again, probably during the winter.
Fantastic place. Would of been better if we could of got some treatments. Had to book atleast 3 weeks in advanced to recieve treatments.
I had a fantastic day, and would definatley like to return again! Staff we're incredibly friendly. Facilities were great! Will recommend to all my friends.