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I had a Men's Deep Cleansing Facial with Extraction of Blackheads and have awarded it 4 stars.
We were really looking forward to our spa break which was sold as as a"Sunday Night Spa Replenish Break" There was, unfortunately nothing replenishing about it. The Lygon Arms in Broadway is a lovely old hotel albeit very tired now and in desperate need of some attention, particularly the dining room, which to be honest was very tired and very dusty. A good clean would be a start. I have to also say the food was very average which surprised me for a hotel of that calibre. However we went on this break as it was advertised as a spa break and that was just what we needed. To be called this was nothing short of mis-sold. The Hotel does not have a spa it had a pool (very cold) , a jacuzzi that was warm but the jets did not work, the sauna was a small sauna straight off some very tired changing rooms and the steam room was out of order. So our spa day was sitting on one of six beds (thank goodness we got one) by the pool for an hour. The pool area was also dated and tired and not particular well cleaned and cared for. The break also included a full body massage, so we were at the very least looking forward to that bit. This was not to be either as the Spa team had made an error with the bookings so we were unable to have our treatments. To be honest regardless of the mistakes made , this trip should have been sold as dinner , bed and breakfast with a massage. It was not and could never be a Spa replenish break in my opinion. The hotel were very apologetic and did refund us the massage cost. Still we left very disappointed and rather than feeling replenished when we returned we felt stressed and disappointed.
Nice environment and very kind, friendly staff.
Lower / mid level centre, suitable for budget conscious people.
Very good value !
I had a Men's Facial and have awarded it 3 stars.
I had a The Eve Taylor Men‘s Facial and have awarded it 5 stars.
The treatments were good but the facilities look like they need a bit of maintenance... the steam room was out of order, the clock in the sauna look like it could fall off any moment, and all the door locks in the shower were falling apart
Had an absolutely lovely stay at The Oxford Hotel.
Staff was very welcoming and they even changed the time for our treatments because we happened to be a little late. Because we booked a squash court for next morning they let us check-out later on without any extra costs even though the hotel was fully booked on that day.
Superb holiday! highly recommended. Food (dinner and breakfast) were also great!
Found the spa staff not very helpful compared with other spas if been too. they were also late in giving is our treatments and didn't give an apology or explanation. The hotel however was lovely, likewise was the food we ordered.
It wasn't too difficult to find find the place, very professional service from the staff. Will visit again and recommend to others
We were really surprised and disappointed to find there was no jacuzzi, but the treatments were amazing, as were the staff.