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This was excellent value for money. He spa was fantastic, the staff were brilliant from the initial meeting the Simon who welcomed us and sorted out the day's timings to the massages therapists doing the treatments (Kirsty is awesome). The spa facilities and the treatments were exactly what my wife and I needed. The room was lovely. The restaurant was slightly disappointing in terms of service from the waiters and the backed up kitchen however overall it is definitely worth the visit and I would go again.
I went for a Two Night Friday and Saturday Spa Break and have awarded it 3 stars.
There was a lot of disorganisation, the receptionist twice asked to take a payment for the weekend and had no record of the pre-payment I had made, which is unprofessional and got us off to a bad start. The bar man who took our food order was rude and obnoxious although the bar manager tried to smooth things over, when the food came it was very burnt, both mine and my partners burgers and buns were the worst burgers ever, so we slept hungry. The rooms were very very basic although the bathroom was nice. The following morning the waitress at breakfast was depressing and the food average. This theme continued throughout the weekend, not to mention upon checkout the receptionist again attempted to take another full payment from me and I had to show my bank statement. Poor organisation and not a pleasant stay. I wouldn't recommend this place to anyone unless you need a bed while having a weekend of golf. Extremely disappointed.
Really great value for money! Spa was good value although we did pay extra for an upgrade for a full body massage. Golf was quiet but staff were really nice and relaxed. Great overnight stay facilities too!
This place is the best place I have ever been to! The spa is amazing and the jaccuzi outdoors is awesome for a nice relaxation. The staff are very friendly and professional. The rooms are so unique and the food was absolutely wonderful. This is by far the best short break and beats any trip abroad.
I was first time in this SPA and really enjoying, because of staff experience , lunch perfect, treatments professional, facilities comfortable.
My wife and I had an amazing stay, the spa was the best spa we have ever visited. The staff at dinner and around the hotel were brilliant, very helpful. We will definitely be staying again
We had the most amazing one night spa break at Penny Hill. The venue was stunning, as was the food in the brasserie. The staff were some of the most attentive and polite hotel staff that we have ever come across, especially the concierge. The spa, full body massage and facilities, were faultless. We had such a wonderful time and would recommend this spa and hotel to anyone.
did enjoyed with hote stone massage , will recomend it , nice swimming pool outside and very good hot tube outside as well
We arrived and booked in and we were told rooms not ready, this did not matter as I had golf booked and Mel had spa booked also. I went to golf pro and was informed that I had booked for 11 am not 11.30 as I thought but with out any fuss i was rebooked for 11.30. Weather was awful but course was great. Our room was large and very nice but I found the bed to be very hard, this was not a problem for one night but I would not like to sleep on the bed for more than that. We found the staff to be polite, help full and attentive and we have already started to plan coming back. I also will be booking for the Sunday driver golf package for myself and a group of fellow golfers very soon. Please thank all at the hotel for a relaxing break it was just what we needed. See you again very soon.