Logging you in, please wait...

You are logged in

Log in to your account

Contact Lenses

Also known as: Contacts

 
Share this

Welcome to Contact Lenses central: Learn, share your experiences, read reviews, find the best deals, places and contact lenses practitioners anywhere and everywhere.

Poke yourself in the eye. Contact lenses are eyewear placed directly on the surface of the eye. They...

Ask a question

 characters remaining

Contact Lenses

Recent contact lenses questions

how safe is eye surgery

Asked by andys 5 years  ago.

2 answers

Contact Lenses articles

One world beauty
Win a pair of VIP Vitality Show tickets with Wahanda

Latest contact lenses review



Visited Jun 2011

I am disgusted at having just left the Oxford store and being insulted and left feeling bullied by a member of staff there called Vera, (Acting Manager) .

I encountered the worst customer service experience I have had in my life.

When I went back to get my free trial lenses- alarmingly - the 'acting manager' Vera accused me of lying and wouldnt give me all the boxes saying that I already had received these lenses, which I hadnt, even though she had incorrectly entered into the system that I had. Rather than admit her mistake or that she she insulted me further by shouting at me in front of all the customers and staff present saying that I had come back twice to get free lenses.

When I said I was never coming back to the store, she tried to take the lenses off me. Which I then took back from her.

It was an immensly humiliating experience and I cannot believe that a large company like Optical Express would let someone with obviously so little customer service skills who does not understand British people and also made so many mistakes with my records become an 'Acting manager'.

It is especially a shame as the other members of staff there were very kind and sympathetic when I went back for the head office number

Venue scores
Staff
Ambience
Cleanliness
Value
Treatment scores

Read more customer reviews of Contact Lenses

Fans of contact lenses

Are you a fan of ${LE:treatment}?

Are you a fan of contact lenses?

Is contact lenses your favourite treatment? Let everyone know and see your picture here.

Become a fan

Find contact lenses near you

Contains Ordnance Survey data © Crown copyright and database right 2013