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Verified (?) Visited Mar 2015

Had an appointment for shellac mani and pedi, arrived just 5 minutes late, to find just one customer Infront of me waiting to be seen. The lady at the front was so lovely and had excellent customer service from the moment I arrived, not to sure if she was the manager/ receptionist. The salon was busy with customers already having their treatment, and the lady at the front had it all under control, checking that all her staff worked well under pressure. She did it with a smile and on her face and such a lovely attitude, not to mention she asked if I wanted anything to drink which I then was given a rose which was very relaxing while starting with my pedi. I received a full pedi treatment which included a foot rub and scrub which left my hard feet so soft :) , the lady that done it was rushed to assist other customers that quite rudely just stumbled in the salon, complaining about the one finger or toe that needed fixing. She kindly apologised to me and as soon as she was done rushed back to my service. After my feet was done, a different lady started my mani, what I really liked was how I were catered to, if staff had to swap and deal with another customer they did it quickly and professionally in the mist of all the chaos! The lady at the front constantly checking up on me to see if everything was ok, if each staff was dealing with a customer and also when all the staff were occupied she did a few pedi's herself! Overall a lovely experience going there for the first time and will definitely be going back :))

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