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Verified (?) Visited Apr 2014

I booked a 3 hr bespoke pamper package for a 40th birthday treat for my daughter and felt that the choice and description of the facility would result in the special treat I wanted it to be. Arrived at 10am with the plan of using the pool, sauna & steam room until lunch at 12.30 but where advised due to children's party the pool, sauna and steam room where not available from 11 to 12pm resulting in just 45 mins use of the facility. If we had been warned then we would have taken gym things or re-arranged the day. Result was having to sit around for most of the morning not what I had paid for and a disappointment to both of us. There was a lack of professionalism ,the therapists tried their best but were all new and either still training or just finishing training and that showed in
the constant use of instruction cards, room temperatures not been correct for the treatments (having a plant wrap done and air conditioning blowing down on you making it cold) a full body massage and facial that didn't meet the standard expected - a total disappointment. On the positive the carvery lunch was excellent and good value for money.
If you want something special then at the moment this is not the place to choose.

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