Consultation and strand testing
Relaxer is a chemical process, used to change the cortex of the hair by straightening
The process time is between 15-20. If it's your first time relaxing or want a retouch. then have a consultation before relaxing
Free cancellation before redemption.
Full refund if cancelled within 14 days of placing the order.
If you cancel your eVoucher more than 14 days, you can get a credit note for the amount paid.
Please note, order can not be cancelled if you have booked an appointment/stay by redeeming eVoucher.
Free cancellation up to 24 hours before appointment/stay.
Full refund if cancelled within 24 hours of placing the order.
If you cancel the order more than 24 hours, you can get a credit note for the amount paid.
If cancelled in less than 24 hours before time of appointment/stay or in case of no-show, order will not be refunded.
Good to know
regular hair treatments is highly recommended before and after relaxer
Universal Beauty at London chiswick
Online scheduling not available
Online bookings let you pick date/time for your visit.
eVouchers not accepted
If you purchase an eVoucher you will need to book with the venue directly.
Wahanda gift voucher not accepted
Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.