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by EmmaRudd 1 year ago
Dear Anonymous, thank you for taking the time to comment on your experience with us. I am sorry to hear one of our jets was not working, we do regularly check these and will pass your comments onto the team. We do include all of our location and travel information on our website which will advise you of any additional costs, I am sorry you missed this. The Mineral Grotto activates the salt every 30 minutes and you don't need to be in there at that time as the salt with hover in the atmosphere enabling you to enhale the benefits during this time. I am pleased to hear you enjoyed your time in our relaxation area. We do hope to welcome you back soon. Warmest Regards Emma, Spa Manager.

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See also our tips on dealing with negative feedback.