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by DrAli 1 year ago
Dear Louise I am sorry that your recent experience at Puresmile did not meet our usual high standards which you were impressed with on a previous visit. I have taken all your comments on board and have had meetings and discussions with the members of our team who attended to you. During the time of your visit, certain key members of staff were away but this has now been resolved and I would like to reassure you that the high standards that you are used to will remain and would encourage you to return when your next periodic review is due. Please ask to see me and I will personally ensure that all goes smoothly. We take customer feedback seriously and would like to thank you for you for bringing this to our attention.

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