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I called to confirm my appointment and was greeted by a rude receptionist who had told me that my appointment shouldn't have been made because they were fully booked but didn't have my number and aggressively asked for my number when i was asking questions about my appointment.
The wax was the most painful wax I have ever had in my entire life. All the hair was removed but the therapist was extremely rough although not rude like the receptionist. Value you for money is what gives this the star rating.