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My appointment was 20 minutes late due to a miscommunication at the venue. Staff were very friendly though and apologetic about the mistake. The shellac manicure was ok - cuticles tidied and great hand massage/exfoliation. However, there's a limited choice of colours and although my nails look good from afar, the polish is a bit uneven and parts of my nail were left uncoloured making it look slightly untidy up close. Overall good experience though and good value for money.