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I arrived a bit flustered that I was two minutes late. I was asked to take a seat in the hair salon above the beauty area. 20 minutes later, the technician arrived. She was very apologetic and lovely to make up for it, but definitely a point to consider if you are in a rush or time is a premium. The technician was lovely and chatty to distract you from the pain of waxing, which was good. She was very thorough in doing so, and made sure you were 100% happy with the result, which was great.
Overall - a good value experience, but just beware if you are on a schedule.