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The lady was very friendly but was not there when I arrived and late to start the appointment and was unfussed where it took place. I was in the salon for an hour and fifteen minutes for a 20 minute appointment, not happy. Lovely lady but had to clear the space so I could lay down in a separate room which I had to request, TV on and blaring so very noisy not at all relaxing surroundings. The treatment itself was very amateur, not happy would not recommend.