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I booked this as a birthday present for my Dad. The lunch was 45 minutes late and he only had a choice of jacket potatoes-very unhealthy for a spa experience. The therapist he was allocated was a young trainee and happened to do ALL his treatments! She was not able to do the deep tissue massage and couldn't manage to cut his toenails for his pedicure. I am extremely disappointed with this package especially as it was an expensive birthday gift that did not have the wow factor.