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River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel

Absolutely awful, i will never go back here again.

This was supposed to be a treat for my friend who is 6 months pregnant. She had booked the mother-to-be Massage and my friend and I were having the standard massage. The woman on reception who booked in our treatments booked them for the wrong time as apparently she has "communication problems". I then asked if she has communication problems why she is employed to book appointments on the telephone from customers. The swimming pool was absolutely tiny and also closed for the day. The jacuzzi flooded everytime anyone got in and then a cleaner would have to come over with towels to mop it up in front of us which was very awkward and embarassing.

There weren't enough places to sit down and relax. The relaxation room was absolutely freezing, and when we complained, they said they couldn't turn the heating up. I then asked for blankets which they said they'd bring. 15 minutes later, they still hadn't bought them so I went out to reception and waited until they got them and then carried them in myself. The cupcake tea wasn't anything as described - i.e. not even a cupcake just a tiny piece of brownie. The tea menu described a Vanilla Chai with a description saying it was made from hot milk. It came out as watery tea with no milk so again we had to complain.

The massages were supposed to be half an hour but mine lasted just 20 minutes and my colleagues lasted only 15 minutes as the therapists kept disappearing to answer other queries on reception.

The changing rooms were dirty and there wasn't even any toilet paper in the women's toilets, plus only one shower was working which left only one other shower - for all three of us.

Utterly shocked that this spa is considered 5 stars - more like 1.

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