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the hotel staff was really friendly and directed me to the spa level. i wasnt made to wait long because there wasnt really anyone there waiting. and the treatment actually lasts for around 20mins instead of the 30mins advertise due to the therapist walking in and out to give me some "alone" time according to her. at the end of session the therapist just directed me straight back to the exit and asked me to pay £35 before realising that the session have alrady been paid for. didnt have the cupcake at the end due to the awkward feeling they have given me. overall it was nice for the offer price.