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I was slightly thrown on arrival by the set up as a slightly grumpy lady from the tanning shop upstairs pointed me the right direction. But once located the beautician was excellent. Offered me lots of really good advice about my skin. I even bought a product which I'm also really happy with. I didn't feel relaxed in the location. Not sure why. Maybe the music was a bit loud but I am considering returning. She really seems to know her stuff.