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I came here with a friend for a day of relaxation. We had a lovely time in the jacuzzi and steam rooms, although felt the spa could benefit from a normal swimming pool as well (rather than just the exercise pool for which they charged an extra £10). Small things weren't perfect such as the wet towels on the floor by the jacuzzi to soak up the excess water in the area - I wouldn't expect this from a 5 star hotel! However, the massage treatment was truly excellent and the therapy rooms were really lovely with great decoration. We then had a cupcake and tea in the beautiful restaurant overlooking the Thames. The experience was great value for money and we had a fantastic time.