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Really friendly local place - smelt lovely with fresh flowers everywhere. Staff were all attentive and listened to what I wanted before cutting my hair. There was plenty of time and I didn't feel rushed or as if my treatment was taking too long - they allowed 90 minutes for the treatment which is just right, even with my long hair. There were no extra charges fir long hair and nor was it looked at bad a chore! My hairdresser sent me home with beautiful hair!!