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when we arrived there was no one around, i had to ring the reception while i was stood in front of the desk to try and alert them i was waiting, it went through to the hotel and they tried to get into contact with the staff by the ringing the reception desk i was stood at where no one was! very bad start with no apology! the facilitys are ok nothing special and not very clean. BUT, i have to say the treatments were fantastic and the the staff there fantastic. i left feeling very pampered. and the lunch was very nice too. such a shame about the start.