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Very friendly and efficient staff, great facilities, wonderful massage and excellent lunch. Loved the way you could spend all the time in the robes provided and everything was accessible. Things I would have liked to improve overall experience - better drinking water facilities in the swimming pool area. Some individual changing rooms. A couple of alternatives to the very hot rooms i.e. rainforest experience and a floating pool that is not boiling or something similar. Few more relaxing chairs. However, that said, I have already recommended it to friends who have now booked and I will definitely be going again.