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Upon arrival, the staff greeted me and provided me with a form to fill out prior to the facial (Matis £25 offer facial). The therapist had heated the bed up before I had arrived and had instrumental music playing. The ambience of the room made me feel relaxed and comfortable. The facial also included shoulder, neck and arm massage which was incredible. I wanted to go for this facial as I had recently been breaking out on my face and felt a facial was needed. The therapist was able to analyse my skin and work on my problem areas using the right products and explaining why she was using that specific product. At the end of my facial I felt totally revitalised and my face looked much radiant than before. I will definitely be coming back here.